Customer Support Representative

3 days ago

Toronto or Remote Ontario Canada fulltime November Comsense Full time
WHO WE ARE & WHAT WE DO   Comsense is a software company that builds North America's leading ERP systems for the architectural opening distribution industry.  Our business software equips our customers with the tools they need to complete estimating and detailing projects, manage their general ledger, and everything in between. To learn more about who we are and what we do, visit our website at 
OUR PEOPLE AND WORKPLACE   Our Team is comprised of talented people who are naturally curious and like to learn.  They see challenges as opportunities for growth. They are capable of working independently and hold themselves accountable for how their contributions impact the Team's success. With our head office in Toronto, and employees and contractors across Canada and the U.S.A., you could say we were early adopters of the hybrid workforce.  For most team members, their days are often spent working away on their computers or meeting with other team members, either in person in our beautiful Toronto office or online in Microsoft Teams.     ABOUT THE ROLE   Reporting to the Customer Success Operations Manager, the Customer Support Representative is the heart of Comsense. You will be responsible for helping our customers resolve issues they have encountered and ensure they get the most out of our software. Customer Support Representatives at Comsense have a knack for listening, problem-solving, working collaboratively, and proactively tackling known issues or situations to enhance the customer experience.   REQUIREMENTS FOR THE ROLE   The successful candidate will possess the following education, knowledge, skills and experience:
  • High school diploma required; college or university experience preferred.
  • Effective communication skills (oral and written).
  • Minimum one-year experience in a customer support setting.
  • Experience using Comsense preferred.
  • Experience in Zendesk preferred.
  • Experience in construction supply or management with exposure to industry-related software preferred
  OUR BENEFITS:   Comsense offers competitive salaries, Group Health, Dental, and Life Benefits*, RSP matching*, Flexible hours, Paid vacation, sick and personal time.   *Available to Canada-based employees.    PRE-HIRE REQUIREMENTS   As our team members have access to proprietary information belonging to the Company, and with the understanding that our work can have significant operational and financial implications for our client's businesses, all successful candidates must successfully complete a criminal record check, education verification, a preliminary evaluation of skills and reference checks.   INTERESTED IN BEING PART OF OUR TEAM?   Interested candidates can submit a cover letter and resume through our online application portal by clicking the Apply button.    In accordance with the Ontario Human Rights, Accessibility for Ontarians with Disabilities Act and Comsense Inc.'s own policies, requests for accommodation will be considered throughout the hiring process. We thank all applicants however, only those selected for interviews will be contacted.

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