Field Service Engineer I

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The Field Service Engineer/Specialist is responsible for leading or participating in the installation and maintenance of ARTMS equipment from planning to customer acceptance. The Field Service Specialist is responsible for performing electromechanical installations, equipment and process qualifications, preventative maintenance, and service at customer facilities, as well as providing customer training and technical support. On the job training will be provided, as well as continued access to subject matter experts. The position works closely with our Sales, Operations, and Finance teams to deliver services to our customers within our ISO 9001 certified Quality Management System.

Key Accountabilities

• Field work/Technical Support: - Maintain professionalism in all interactions with customers and partners (existing and potential) - Leading and/or participating in installation, preventative maintenance, and technical service projects at customer sites, from project initiation to customer acceptance.
  • Ensuring equipment is successfully installed/serviced by executing the appropriate qualification procedures and generating installation/service reports.
  • Training customers and ARTMS team members to use and maintain ARTMS equipment, set up automated radiochemical separations, and perform quality control procedures.
  • Maintaining tools and tool kits in good working order
  • Performing site evaluations at potential customer facilities
  • Provide after-sales virtual and/or on-site technical support and troubleshooting as necessary
• Record generation/keeping:
  • Maintaining up-to-date customer/equipment databases including logging changes and tracking field service activity
  • Documenting lessons learned to support continual improvement of ARTMS's products, processes and documentation, including documenting and internally disseminating customer feedback in line with our Quality Management System
  • Assist with creating and maintaining field service-related documentation, tool lists, tool sets, spare parts lists, etc.
• Quality management
  • Assisting with incoming materials inspections

Education and Experience

• Bachelor's degree in relevant engineering discipline or technical diploma with relevant experience.
• 3+ years of relevant mechatronic or electrical systems experience.
• Familiarity with, or willingness to learn, safe chemical/radiochemical handling for setting up automated radiochemical
• purification and quality control.
• Experience with installation and commissioning of systems, troubleshooting control systems.
• Experience reading and understanding electrical schematics, circuit drawings, P&ID, etc.
• Use of inspection tools, power tools and hand tools.
• Familiarity with power distribution circuits.
• Team player with the ability to work with minimum supervision.
• Extended hours and shift work will be required occasionally, particularly during installation.
• Must be willing to be designated a Nuclear Energy Worker (NEW).
• Travel (up to 60%), including international, will be required.
• Must be able to lift up to 50 lbs

Preferred Experience

• Knowledge of cyclotron hardware, with a heavy emphasis on targetry and target stations.
• Technical knowledge of radioisotope production, radiochemical separation processes and typical radioisotope quality control procedures (radio-TLC, HPLC, endotoxin, etc.).
• Experience working in radioactive environments.
• Knowledge and experience working within cGMP and/or ISO9001 standards.
• Preference may go to a candidate with language abilities in French, Japanese, Mandarin, Cantonese, Portuguese, Korean, German, Swedish, Russian or another language, strongly preferred.

Key Capabilities:

• Inclusive mindset: Demonstrate an understanding and appreciation for diversity, and actively work to create an inclusive environment where everyone feels valued and respected
• Creativity and innovation: Possess a willingness to think outside the box and come up with unique and creative solutions to challenges
• Commitment to excellence: Take pride in your work and consistently strive for excellence in everything you do
• Results-oriented: Driven to achieve goals and objectives, with a strong focus on delivering measurable results
• Ethical behavior: Act with integrity and demonstrate a commitment to ethical behavior in all interactions with colleagues and stakeholders
• Adaptability: Comfortable working in a dynamic environment, able to adjust to changing priorities, and willing to take on new challenges
• Strong communication skills: Able to communicate effectively with colleagues and stakeholders at all levels, using clear and concise language
• Collaboration: Work effectively as part of a team, actively sharing knowledge and expertise to achieve common goals
• Resilience: Demonstrate the ability to bounce back from setbacks and persevere in the face of challenges
• Continuous learning: Show a commitment to ongoing learning and professional development, continually seeking out opportunities to expand your knowledge and skills