Business Analyst I

Position Status: Full-Time Temporary (This position to last not later than December 31, 2026)

Department: Human Resources and Corporate Services

Employee Group: Teamsters Local 31

Location: 4515 Central Boulevard, Burnaby

Salary Range/ Wage Rate: PG T28 $3, $4,294.18 bi-weekly

Our Human Resources and Corporate Services Department is seeking a Business Analyst I who will be working in the Asset Management Systems group to document utility systems business processes, prepare presentations, review engineering drawings, and respond to queries on standards, specifications & processes involving engineering & asset management systems.

You are: An effective and efficient problem solver and team player with excellent communication and interpersonal skills, and have a strong desire to learn & work collaboratively on utility-related systems and infrastructure. You possess strong knowledge of data analytics, data quality management and data architecture with asset hierarchy along with knowledge of engineering design standards/specifications.

This role:

• Assesses business plans or coordinates business systems planning, in client departments; provides advice regarding MVRD technologies; identifies priorities, resource requirements and opportunities for application of technologies; gathers and analyzes data; documents current and alternative business processes (ie. engineering processes) using CASE tools.
• Acts as project manager regarding the development of information systems and implementation of technology (ie. asset and work management systems Hexagon EAM and Metro Asset Tool); conducts fit/gap analysis; defines workflows and functional and system specifications; prepares project schedules and deadlines; documents requirements, prepares business cases, conducts feasibility studies, and analyzes cost effectiveness; prepares requests for proposals, selects suppliers and monitors post-implementation system performance.
• Acts as a liaison between client departments and contractors; communicates with software vendors regarding enterprise software updates; coordinates with technical staff to implement approved changes in enterprise systems; collects and creates business requirement documents; translates business requirements into technical specifications and configuration requirements; tracks and follows up on requests and product deficiencies; assists in the resolution of service problems and issues (ie. provides business focused support); participates in the development of disaster recovery plans.
• Leads and participates in User Acceptance Testing; coordinates releases of new versions, communicates enhancements to users; provides easy to understand supporting documentation to users; develops and implements training programs for various user departments in the use of new or revised systems.
• Supports implemented solutions by managing user accounts, trouble-shooting issues, configuring, tracking requested improvements and providing "how-to" assistance.
• Prepares reports and makes presentations related to the work performed; conducts product and market research to maintain up-to-date knowledge of developments in the information technology industry.
• Performs related duties as required.

To be successful, you have:

• University graduation at the Bachelor's level in computer sciences, business or engineering plus sound related experience in business systems analysis; or an equivalent combination of training and experience.
• Considerable knowledge of problem definition and analysis related to business processes and systems planning.
• Considerable knowledge of the principles and practices of administrative management and project management.
• Considerable knowledge of information technology components, processes and developments
• Considerable knowledge of the functions of departments served and their requirements in information technology.
• Considerable knowledge of departmental policies and procedures.
• Ability to document, analyze and assess a variety of information, identify priorities and resources and propose alternative business processes.
• Ability to act as project manager regarding the development and implementation of systems.
• Ability to establish and maintain effective working relationships with a variety of internal contacts and to provide advice and assistance on matters related to the work.
• Ability to communicate effectively orally and in writing and to present proposals in non-technical language.
• Ability to perform assigned duties under minimum supervision.