Manager, Customer Experience

7 hours ago

Toronto, Ontario, Canada Pure Industrial Full time $80,000 - $120,000 per year

Description
Role Summary:
As a Manager of Customer Experience, the role's purpose is to support the enhancement of the overall customer experience at Pure. The person for this role is someone who can foster a wholesome relationship with a customer-centric view between Pure's teams to ensure we provide first-class service.

*Core Responsibilities*
:

  • Creation, Analysis and distribution of surveys
  • Present solutions that fix pain points highlighted in the results.
  • Create pilot programs that test the approved solutions.
  • Contribute to creation of PowerPoint presentations for Board book pages, Village Halls, relevant projects, etc.
  • Organize and attend meetings with effective note taking include next steps and homework tasks for appropriate individuals.
  • Update and distribute reporting.
  • Demonstrate exceptional customer service (internal/external)
  • Support Pure's ESG program.
  • Track and update the customer experience roadmap and priority matrix
  • Work closely with marketing and communications to improve all customer facing communications

Required Skills and Experience:

  • Three to five years of related work experience, preferably within a hospitality or commercial real estate environment.
  • Demonstrated ability to work both independently and in a team environment, is self-motivated and takes initiative.
  • Must have strong interpersonal skills to effectively communicate with internal and external parties and provide a high level of customer service.
  • Able to collaborate and navigate within various departments at Pure to work together to make tenant-centric decisions.
  • Excellent computer literacy & skills (MS Office applications), particularly with excel creating presentations
  • Strong analytical and critical thinking skills as this role requires understanding data from various sources, providing analysis in a presentable form, and speaking to the data in an open forum.
  • Able to handle multiple projects simultaneously and adapt to a changing environment in a high-growth company.

Our people are what makes us different. At Pure Industrial we are committed to workplace diversity and inclusion within our organization; therefore, we encourage all qualified persons from all backgrounds to apply. Accommodations are available, upon request, to all applicants with disabilities throughout our hiring process. Successful applicants will also be subject to a background check.

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