Manager, Customer Experience

1 week ago

Toronto, Ontario, Canada Pure Industrial Full time
Role Summary:  As a Manager of Customer Experience, the role's purpose is to support the enhancement of the overall customer experience at Pure.  The person for this role is someone who can foster a wholesome relationship with a customer-centric view between Pure's teams to ensure we provide first-class service.  Core Responsibilities:
  • Creation, Analysis and distribution of surveys
  • Present solutions that fix pain points highlighted in the results. 
  • Create pilot programs that test the approved solutions. 
  • Contribute to creation of PowerPoint presentations for Board book pages, Village Halls, relevant projects, etc. 
  • Organize and attend meetings with effective note taking include next steps and homework tasks for appropriate individuals. 
  • Update and distribute reporting. 
  • Demonstrate exceptional customer service (internal/external)
  • Support Pure's ESG program. 
  • Track and update the customer experience roadmap and priority matrix
  • Work closely with marketing and communications to improve all customer facing communications
Required Skills and Experience:
  • Three to five years of related work experience, preferably within a hospitality or commercial real estate environment. 
  • Demonstrated ability to work both independently and in a team environment, is self-motivated and takes initiative.
  • Must have strong interpersonal skills to effectively communicate with internal and external parties and provide a high level of customer service.  
  • Able to collaborate and navigate within various departments at Pure to work together to make tenant-centric decisions.
  • Excellent computer literacy & skills (MS Office applications), particularly with excel creating presentations 
  • Strong analytical and critical thinking skills as this role requires understanding data from various sources, providing analysis in a presentable form, and speaking to the data in an open forum. 
  • Able to handle multiple projects simultaneously and adapt to a changing environment in a high-growth company.
Our people are what makes us different. At Pure Industrial we are committed to workplace diversity and inclusion within our organization; therefore, we encourage all qualified persons from all backgrounds to apply. Accommodations are available, upon request, to all applicants with disabilities throughout our hiring process. Successful applicants will also be subject to a background check.

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