Dispatcher - Same Day Delivery Operations

5 days ago

Calgary AB TC C, Canada Dank Cannabis Full time $40,000 - $70,000 per year

About Us:

Dank Cannabis operates with a commitment to quality and excellence in the cannabis retail sector. As we expand our operations, we are looking for a skilled and experienced Dispatcher to join our same-day delivery team. This role is crucial in ensuring timely and efficient delivery of our products to customers, maintaining our reputation for reliability and customer satisfaction.

Job Summary:

We are seeking a tech-savvy Dispatcher with experience in logistics or similar fields. The ideal candidate is adept at managing multiple tasks in a dynamic, fast-paced environment. You will be responsible for manual order taking, dispatching, route planning, and customer interaction, ensuring seamless communication and operational efficiency.

Key Responsibilities:

  • Ensure delivery times are met within the target times
  • Utilize advanced dispatch software, menu software and communication tools to manage delivery operations.
  • Utilize phone systems to accept and manually input orders over the phone and ensure accurate data entry.
  • Provide excellent customer service, responding to inquiries, accepting payments and resolving issues via phone, chat, or email.
  • Optimize delivery routes to ensure efficient and timely deliveries.
  • Maintain clear and constant communication between the store, delivery drivers, and customers.
  • Resolve dispatch-related issues swiftly to minimize delays and disruptions.
  • Keep detailed records of dispatch activities, customer feedback, and delivery outcomes.
  • Review delivery orders for accuracy and to mitigate fraudulent orders
  • Review delivery order details for special notes, instructions or requirements.

Qualifications:

  • Proven experience as a dispatcher in logistics, delivery services, or a related field.
  • Strong technological acumen and ability to quickly adapt to new systems.
  • Excellent problem solving skills and ability to rationalize decisions in regards to dispatching routes to drivers.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively under pressure, in a fast paced environment and ability to adapt to changing circumstances.
  • High school diploma or equivalent; further education or certification in logistics is a plus.

What We Offer:

  • The option to work from home—a significant advantage in today's dynamic work environment.
  • Work setting with opportunities for growth and advancement.
  • Supportive team culture focused on performance and job satisfaction.

Job Types: Full-time, Part-time

Pay: $17.00 per hour

Benefits:

  • Work from home

Experience:

  • dispatching: 1 year (required)

Work Location: In person

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