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Front Desk Agent

2 weeks ago

Chilliwack BC VP C, Canada The Royal Hotel Chilliwack Full time

Overview

We are seeking a friendly, professional Front Desk Agent to join our hospitality team. The ideal candidate will serve as the first point of contact for guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role requires excellent communication skills, a welcoming attitude, and the ability to multitask effectively in a fast-paced environment.

Schedule & Hours

The position requires the following weekly hours:

  • Two full workdays, with required overnight stays at the hotel
  • Five additional days at approximately three hours per day

Duties

  • Greet guests and assist with check-in and check-out procedures
  • Answer phones and respond to guests' inquiries
  • Manage vacancies, make reservations, and assign rooms
  • Provide outstanding guest services by addressing questions, requests, and concerns, or giving recommendations for local attractions or restaurants
  • Coordinate with housekeeping and maintenance teams to ensure guest rooms are prepared and issues are resolved quickly
  • Assist with administrative tasks and correspondence as needed
  • And perform other related tasks as assigned

Qualifications

  • Minimum 1-year experience in a similar position is required
  • Strong customer service skills with the ability to remain calm and professional under pressure
  • Computer proficiency and familiarity with hotel management software and reservation systems
  • Ability to work well with minimal supervision
  • Ability to manage multiple tasks and prioritize responsibilities.
  • Physical ability to be on your feet for long hours

You must provide two work related references and have a flexible schedule.

Join our dynamic team dedicated to providing memorable guest experiences. We value professionalism, attention to detail, and a positive, service-oriented attitude.

Job Type: Part-time

Pay: $18.00 per hour

Expected hours: 30 – 40 per week

Benefits:

  • Casual dress
  • On-site parking

Experience:

  • Guest services: 1 year (required)

Location:

  • Chilliwack, BC V2P 2C7 (required)

Work Location: In person