Collections Specialist

2 weeks ago

Kitchener, Ontario, Canada Marcone Supply Full time $45,000 - $65,000 per year

Job Summary
The Collections Specialist obtains payment updates, collects, maintains, and ensures accurate payments for the assigned customer base. Administers timely collection follow-ups and is highly effective at adhering to collection policies to optimize collection efforts.

Job Duties & Responsibilities

  • Conducts high-volume daily outbound collection efforts via email and phone, documenting all activities in the ERP system.
  • Monitors A/R performance, maintaining over 90% of accounts within 3% past due.
  • Pulls and reviews daily aging reports; follows up on balances over 30 days, addressing payment status, billing issues, and resolutions.
  • Alerts management to non-compliant customers and responds promptly to credit hold queues to prevent service delays.
  • Maintains courteous, professional communication and collaborates cross-functionally to resolve customer issues.
  • Oversees assigned A/R inbox and supports departmental operations as needed.
  • Maintains proficiency in company systems for tasks such as data entry, messaging, call logging, and workflow updates.
  • Performs additional duties as assigned, adapting to evolving organizational needs and responsibilities.

Qualifications

  • High school diploma or GED required; minimum 3 years of B2B collections or related experience.
  • Strong aptitude for numerical analysis and mathematical operations.
  • Intermediate proficiency in MS Office (Word, Excel, PowerPoint, Outlook) and skilled in standard office technology and virtual collaboration tools.

Physical Demands & Work Environment
This role requires up to 40–43 hours per week and involves regular physical activity, including:

  • Bending, lifting, and carrying up to 10 lbs
  • Extended use of hands and arms for computer tasks
  • Sitting for up to 8 hours, with periods of standing and walking
  • Frequent use of hearing and speech for communication (up to 6 hours daily)
  • Operation of office equipment (computers, phones, scanners) for up to 8 hours
  • Visual acuity for near, far, color, and peripheral vision, with depth perception and focus adjustment

What We Offer
We care about your well-being from day one. Here's a snapshot of the benefits we provide:

  • Comprehensive health benefits, 100% paid by the company – extended health coverage, dental, vision, and prescription drugs, effective your first day
  • Life insurance, plus short- and long-term disability coverage
  • Paid time off – vacation, holidays, and personal days
  • Employee Assistance Program (EAP); Employee discounts, and much more…

mSupply is committed to providing accommodation for people with disabilities. If you require accommodation during the application process, please contact

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