Senior IT Infrastructure Technician

Who We Are:
F12 was built by uniting IT consulting firms from across Canada around a common vision – to combat risk and complexity by continuously crafting business technology platforms that empower business leaders to focus and thrive. We aim to elevate IT conversations (from ingredients to outcomes) and deliver fully designed solutions where there are no bad options.
 
General Description:
Look no further if you seek the fast lane into an IT career or wish to supercharge your professional development. You will collaborate with a diverse team and gain exposure to technology services in scores of businesses; your resume will become rich with experience and accomplishments. F12 is on a mission to elevate our employees. We are doing this by building and retaining an elite team of IT professionals equipped to deliver unmatched service to Canadian business leaders and their teams. We value humble service, self-improvement, hard work, and we are looking for like-minded individuals to join us on our journey.

**This is a remote position based in Victoria, BC**

The Position: Reporting to the Manager, Service Delivery, you will be an escalation point for our project team members and a point of contact for our clients and vendors. With your passion for continuous learning, you will help form the core of our service delivery with the opportunity to utilize your technical skills and troubleshooting ability. Be the true visionary and bring to life all phases throughout the technical onboarding process.

Beginning from project conception to the follow-up, this role ensures quality technical execution of end-to-end IT services, infrastructure, and solutions. Grow your knowledge of hardware and software while also growing your customer service skills with the support of other project technicians. Work with a project management team dedicated to client experience and technical accuracy. Take the lead with your exceptional organizational skills as you manage your time to get tasks completed. With your personable attitude and professional etiquette, you will cultivate new customer relationships every day.

Responsibilities:

• Own project technical deliverables, project timeline, and project success factors through accurate technical notes and activity tracking
• Ensure every interaction with clients is pleasant and professional by delivering a "White Glove" experience to the end-user during post-deploy support and user assistance
• Create and innovate new technical methods of deploying solutions
• Research and test new products and solutions

Requirements:

• Minimum 3-year IT infrastructure project delivery at a senior level
• Previous project implementation of servers & networking infrastructure
• Experience implementing, managing, and supporting 3rd party cloud services
• Professional experience with RDS Environments and the ability to set up a Microsoft RDS farm
• Professional experience with Firewall configurations
• VLAN and QoS experience
• Strong understanding of virtualization technologies
• Advanced troubleshooting ability
• Ability to take a technical lead with projects & work harmoniously with project management for successful client delivery
• Strong communication and interpersonal skills, internally & client facing
• Completion of professionally recognized technical certifications
• A desire to help grow and mentor the team
• A valid driver's license
• Previous experience working in an MSP environment
• Minimum 2-years IT help desk/support experience is a bonus but not mandatory

What You Can Expect from Us: We take pride in our forward-thinking, dynamic culture that champions diversity and inclusivity and fosters a respectful working environment. We also want to make sure that however you get IT done in all parts of your life, we've got your back. Here are some of the components of our total rewards plan:

• Health Spending or RRSP Matching
• Three weeks vacation plus extra Flex Days
• Reimbursements for educational advancement and certifications
• Leadership development opportunities and growth coaching

Our Equal Opportunity Commitment:

• practices as an equal opportunity employer in all services locations. We are committed to building and maintaining a workforce diverse in experience, skills, and knowledge. The company maintains a strict policy to ensure equal employment opportunities and do not discriminate based on any grounds and elements protected by law.
• For those requiring assistance with disabilities, information relating to accommodation and accommodation measures addressed confidentially. Please notify us in advance if any accommodations required.

Benefits:

• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Tuition reimbursement
• Vision care
• High Class Office Amenities

Please note that we do not currently use artificial intelligence (AI) to at any stage of the hiring process to screen, assess or select candidates.

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