Technical Writer

2 weeks ago

Toronto, Ontario, Canada Upshop Full time $60,000 - $90,000 per year

About Upshop:

Upshop is the foremost provider of a SaaS platform designed to streamline forecasting, ordering, production, and inventory optimization processes for food retailers. Its unified platform simplifies and enhances associate tasks, promoting smarter and more interconnected operations across Fresh, Center, DSD, and eCommerce departments. With over 450+ retailers and 50,000+ stores relying on its mission-critical operations platform globally, customers have witnessed substantial enhancements in sales, shrinkage reduction, food safety, and sustainability throughout their stores. 

At Upshop, we believe that great businesses are built by great people. Our People function is at the heart of our company's growth, ensuring we attract, develop, and retain A Players who drive our mission forward.

Overview of the role:

We are looking for a Technical Writer with experience creating clear, user-focused documentation. In this role, you'll work closely with product managers, developers, and subject matter experts to produce high-quality content that helps our customers and internal teams succeed.

This role is ideal for someone who can manage documentation projects with minimal supervision while ensuring accuracy and consistency.

Responsibilities:

  • Create, edit, and maintain customer-facing documentation, including knowledge base articles, release notes, and API documentation.
  • Collaborate with SMEs to gather technical information and translate it into content that is clear and accurate.
  • Manage multiple documentation projects simultaneously, meeting deliverables.
  • Maintain and update existing documentation to keep it accurate, organized and consistent across all documents.

Qualifications:

  • 2–5 years of experience as a technical writer, documentation writer or in a related documentation role.
  • Bachelor's degree in English, Communications, Technical Writing, or a related field — or equivalent professional experience (a technical background is a plus).
  • Ability to translate complex topics into understandable, digestible pieces.
  • Strong writing and editing skills with a focus on clarity and usability.
  • Well organized, with analytical skills and the ability to troubleshoot and problem-solve.
  • Excellent listening and communication skills.
  • Experience with common authoring tools (e.g., Stoplight, , TechSmith).
  • Ability to work independently and collaborate effectively with cross-functional teams.
  • Comfortable in learning technical concepts quickly and explaining them to varied audiences.

Preferred Qualifications:

  • Experience with retail, warehousing, and/or grocery technology solutions.
  • Familiarity with collaboration and documentation tools such as Jira, Confluence, Helpjuice, and Zendesk.
  • Understanding of SaaS solution concepts.

Benefits/Perks

  • Hybrid Opportunity
  • Competitive salary
  • Employer-matched 401(k) plan
  • Attractive paid time off policy
  • Career growth and development opportunities

  • Technical Writer

    8 hours ago

    Toronto, Ontario, Canada Bevertec Full time US$70,000 - US$140,000 per year

    26327BEV123Technical Writer - SeniorToronto, ON/RemoteContract RoleDuration: Remote RoleMust Haves:7+ years of continuous experience in creating technical documentation for complex software integrations, Application Programming Interface (API) specifications, or system implementation guides.7+ years Demonstrated ability to capture complex technical input...

  • Technical Writer

    6 hours ago

    Toronto, Ontario, Canada Litmus Full time $80,000 - $120,000 per year

    Who is LitmusLitmus is a growth-stage software company that is transforming the way companies harness the power of machine data to improve operations. Our software is enabling the next wave of digital transformation for the biggest and most innovative companies in the World – making Industrial IoT, Industry 4.0 and Edge Computing a reality. We just...

  • Technical Writer

    7 days ago

    Toronto, Ontario, Canada Altis Technology Full time $80,000 - $110,000 per year

    Full-Time | 4 Days On-Site at Yonge and EglintonAbout the RoleOur leading retail client is seeking aTechnical Writerto support high-volume, time-sensitive communications for their store operations teams. This role is critical to ensuring clarity, accuracy, and consistency across all store-facing communications. Without this position, communications will be...

  • BSA/Technical Writer

    6 days ago

    Toronto, Ontario, Canada Capco Full time $90,000 - $120,000 per year

    Capco – The Future. Now.Capco is a distinctly and positively different place to work. Much more than consultants, we are active participants in the global financial services industry. Our passionate business and technology professionals enjoy a unique environment where they are actively encouraged to apply intellect, innovation, experience and teamwork. We...

  • Senior Technical Writer

    5 days ago

    Toronto, Ontario, Canada b3f36179-ea87-4288-8f0b-815554f7141f Full time $120,000 - $150,000 per year

    Who are we?Our mission is to scale intelligence to serve humanity. We're training and deploying frontier models for developers and enterprises who are building AI systems to power magical experiences like content generation, semantic search, RAG, and agents. We believe that our work is instrumental to the widespread adoption of AI.We obsess over what we...

  • BSA/Technical Writer

    6 days ago

    Toronto, Ontario, Canada Capco Full time $90,000 - $120,000 per year

    Capco – The Future. Now.Capco is a distinctly and positively different place to work. Much more than consultants, we are active participants in the global financial services industry. Our passionate business and technology professionals enjoy a unique environment where they are actively encouraged to apply intellect, innovation, experience and teamwork. We...

  • Senior Technical Writer

    1 hour ago

    Toronto, Ontario, Canada Cohere Full time $80,000 - $120,000 per year

    Who are we?Our mission is to scale intelligence to serve humanity. We're training and deploying frontier models for developers and enterprises who are building AI systems to power magical experiences like content generation, semantic search, RAG, and agents. We believe that our work is instrumental to the widespread adoption of AI.We obsess over what we...

  • RQ00406 - Technical Writer - Senior

    12 hours ago

    Toronto, Ontario, Canada Maarut Inc Full time US$90,000 - US$140,000 per year

    Deliverables:Deliverables Include but not limited to:The Senior Technical Writer will be accountable for the following milestone-based deliverables:Deliverable 1: Initial Draft Integration Guide: Complete first version within 4 weeks of start date, covering architecture, API specifications, app launch sequences, and conformance checklists with initial visual...

  • RQ00406 - Technical Writer - Senior

    8 hours ago

    Toronto, Ontario, Canada Maarut Inc Full time US$80,000 - US$140,000 per year

    Deliverables:Deliverables Include but not limited to:The Senior Technical Writer will be accountable for the following milestone-based deliverables:Deliverable 1: Initial Draft Integration Guide: Complete first version within 4 weeks of start date, covering architecture, API specifications, app launch sequences, and conformance checklists with initial visual...

  • Technical Writer Intern

    2 weeks ago

    Toronto, Ontario, Canada Okta Full time $45,000 - $65,000 per year

    Get to know OktaOkta is The World's Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.At Okta, we celebrate a variety of...