Senior Technical Writer

Who are we?
Our mission is to scale intelligence to serve humanity. We're training and deploying frontier models for developers and enterprises who are building AI systems to power magical experiences like content generation, semantic search, RAG, and agents. We believe that our work is instrumental to the widespread adoption of AI.

We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. We like to work hard and move fast to do what's best for our customers.

Cohere is a team of researchers, engineers, designers, and more, who are passionate about their craft. Each person is one of the best in the world at what they do. We believe that a diverse range of perspectives is a requirement for building great products.

Join us on our mission and shape the future

Role Overview
We are seeking a Senior Technical Writer to join our North team, where you will play a pivotal role in creating and maintaining clear, comprehensive documentation for our enterprise-ready AI platform. Your work will directly enable developers, Centers of Excellence, and end-users to effectively leverage North's capabilities, from custom AI agents to secure workflow automations. This role is ideal for a writer passionate about translating complex technical concepts into accessible, actionable content.

Responsibilities

• Design and develop high-quality technical documentation for North's features, including APIs, product features like automations, document mode and chat, 1st Party/3rd Party Custom tools, and Security protocol
• Collaborate with engineering, product, design, and customer success teams to gather insights, understand new features, and ensure documentation accuracy.
• Create tutorials, quickstart guides, and best practices to help users deploy North's AI agents and integrations (e.g., MCP servers, 1st Party connectors).
• Organize and maintain a cohesive documentation architecture, ensuring content is discoverable, up-to-date, and aligned with Cohere's style guide.
• Incorporate user feedback to iteratively improve documentation and address knowledge gaps.
• Contribute to processes on maintaining internal knowledge-sharing initiatives, empowering engineers to write effectively and confidently.

Requirements

• 5+ years of technical writing experience, preferably in enterprise software, AI/ML, or developer tools.
• Proven ability to explain complex technical systems (e.g., APIs, data security, LLMs) to both technical and non-technical audiences.
• Proficiency in documentation tools: Markdown, Git, static site generators, and API specification formats (e.g., OpenAPI/Swagger).
• Familiarity with AI/ML concepts, prompt engineering, and modern software development practices.
• Strong project management skills, with the ability to prioritize tasks in a dynamic environment.
• Excellent communication skills and a user-centric mindset.

Nice-to-Haves

• Experience documenting AI platforms, security protocols, or enterprise workflow tools.
• Hands-on coding experience (Python, TypeScript, etc.)

Why Join Cohere?

• Impact: Shape the future of enterprise AI with a platform that prioritizes security, scalability, and user empowerment.
• Innovation: Work alongside leading researchers and engineers solving complex ML challenges.
• Growth: Enjoy competitive compensation, equity options, and opportunities for professional development.
• Flexibility: Hybrid work model with offices in key global locations.

If some of the above doesn't line up perfectly with your experience, we still encourage you to apply

We value and celebrate diversity and strive to create an inclusive work environment for all. We welcome applicants from all backgrounds and are committed to providing equal opportunities. Should you require any accommodations during the recruitment process, please submit an Accommodations Request Form, and we will work together to meet your needs.

Full-Time Employees At Cohere Enjoy These Perks
An open and inclusive culture and work environment

Work closely with a team on the cutting edge of AI research

Weekly lunch stipend, in-office lunches & snacks

Full health and dental benefits, including a separate budget to take care of your mental health

100% Parental Leave top-up for up to 6 months

Personal enrichment benefits towards arts and culture, fitness and well-being, quality time, and workspace improvement

Remote-flexible, offices in Toronto, New York, San Francisco, London and Paris, as well as a co-working stipend

6 weeks of vacation (30 working days)