technical analyst

As part of the ICT Technical Support Team, the Technical Analyst (Citrix Administration) will support various aspects of infrastructure for seven site, two-organization network. The Infrastructure and Virtualization Technical Analyst's role is responsible for building new physical and virtual servers, support vendor lead installations, assist in servers patching and security remediation, monitor and act on server requirements & troubleshoot server application related incidents. The analyst will also be administrating storage-based SAN, NFS, VSAN and Object based storage environments. This individual also participates in the planning and implementation of policies and procedures that are consistent with company goals, industry best practices, and regulatory requirements. Provides a point of escalation as well as mentorship to Service Desk. This role takes part in the on-call rotation.

QUALIFICATIONS:

o College Diploma in Computer Technology or University Degree in Computer Science and/or 5-10 years equivalent work experience

o Strong knowledge of Citrix Virtual Apps and Desktops 2203, Infrastructure, VDA Management and Citrix NetScaler, CCA-V & CCP-V certification preferred

o Strong knowledge of VMware 7.x, 8.x, with VCP certification preferred

o Strong knowledge of Pure Storage, Dell PowerStore, PowerScale and VMware vSAN technologies

o Strong knowledge of SCCM, SCOM, PowerShell and Windows OS management

o Strong knowledge of Windows Server 2016, 2019 and 2022, with Microsoft certifications preferred

o Other Certifications in Nutanix NCP & ITIL would be an asset

o Proven experience in overseeing the design, development, and implementation of software and hardware solutions

o Strong knowledge of Microsoft Office applications including Access, Word and Excel required

o Self-starter with ability to self-manage at required service and work performance standards; Able to set high standards for results, and once achieved, able to raise the standards even higher

o Previous Healthcare Experience would be an asset

o Proven ability to create and maintain procedure documentation

o Actively involved in continuing education opportunities

o Proven ability to work with a wide range of internal and external affected parties and to build strong relationships

o Proven analytical skills with an aptitude for process evaluation and problem-solving

o Ability to learn new areas of unfamiliar territory

o Evidence of effective customer service, organizational, interpersonal, communication, leadership, judgement, critical thinking and decision-making skills

o Ability to meet, prioritize and manage multiple simultaneous tasks and deadlines

o Consistent and regular attendance required

o Proven analytical skills with an aptitude for process evaluation and problem-solving

o Ability to learn new areas of unfamiliar territory

o Evidence of effective customer service, organizational, interpersonal, communication, leadership, judgement, critical thinking and decision-making skills

o Ability to meet, prioritize and manage multiple simultaneous tasks and deadlines

o Consistent and regular attendance required

o Proficiency in both official languages (English & French) will be considered an asset

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At Niagara Health, we value diversity, equity and inclusion, and welcome applications from all people. We are especially interested in hearing from you if you are excited about being part of a respectful and hard-working team in the beautiful Niagara Region, have a passion for service and excellence in healthcare, have a background or related expertise in the healthcare environment, supporting patient care and providing extraordinary customer-service.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Niagara Health will provide accommodations through the recruitment process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

At Niagara Health, we are committed to advancing diversity, equity and inclusion. As a part of this work, we collect information on Ontario Human Rights Code grounds and non-Code grounds in order to: hire and retain diverse talent, prevent and/or address systemic barriers to access and opportunity, improve service delivery and programs and advance diversity and inclusion overall. All identification questions are optional and include a "prefer not to answer" option.