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IT Analyst
2 days ago
Primary Job Title:
IT Analyst V - Technical Support
Alternate / Related Job Titles:
Technical Support Analyst
IT Support Analyst
Enterprise IT Support Specialist
Cybersecurity Support Analyst
Location & Onsite Flexibility:
Canada —
Remote
(Must be able to work Eastern Standard Time)
Contract Details
- Position Type:
Contract - Contract Duration:
1 year (potential for extension) - Start:
As Soon As Possible (January 2026) - Pay Rate:
C$40-50/hour - Schedule:
Flexible — Day, Evening, and possible Weekend shifts - 7.5 hours/day
- Must be flexible to work
either day or evening shifts
as required - Overtime:
Possible - Benefits:
Medical, Vision, and Dental Insurance Plans; 401k Retirement Fund
About the Project
This role supports a large financial institution's
ITS Employee Enablement
group as part of an
enterprise cybersecurity (Enterprise Protect) initiative
. The team is responsible for supporting users and safeguarding systems through responsive technical assistance and secure access enablement.
The environment is
collaborative and team-oriented
, with approximately nine existing team members and two new hires joining the group. This is a long-term engagement with strong learning and growth potential.
Position Overview
The IT Analyst will provide
technical support to end users
while contributing to enterprise-level cybersecurity operations. This role involves hands-on technical work, user support in live collaboration environments, and assisting with system and access-related issues.
The ideal candidate has a solid technical foundation, experience supporting users one-on-one, and the ability to clearly communicate technical issues to
non-technical audiences
.
Key Responsibilities
- Provide
technical support to users
, often via conference bridges or virtual collaboration tools. - Perform technical work on
servers and desktop environments
. - Remotely access and troubleshoot user desktops.
- Communicate issues, resolutions, and next steps clearly to end users.
- Coordinate and monitor technical system inquiries.
- Support enterprise cybersecurity initiatives related to access, authentication, and system protection.
- Follow established processes and contribute to continuous service improvement.
- Liaise with internal teams and service providers as needed.
Skills & Qualifications
Required Skills
- 2-4 years of relevant
IT support or technical experience - Experience providing
one-on-one technical support
to users - Strong foundational knowledge of
servers, desktops, and basic IT infrastructure - Excellent
verbal and written communication skills
Preferred Skills
- Networking fundamentals
- Understanding of
multi-factor authentication (MFA) - Prior experience supporting enterprise users in a remote environment
Additional Qualifications
- Technical background or post-secondary technical education preferred
- Ability to work flexible shifts, including evenings and possible weekends
- Strong collaboration skills and customer-focused mindset
Client Description
Top 10 bank in Canada and North America offering comprehensive financial solutions across retail, commercial, wealth management, and wholesale banking sectors.
Job Number:
