Account Manager

Skyservice Business Aviation Inc.5 days ago

Hybrid

Dorval, QC

Senior Level

full_time

Hybrid working arrangements

Group health, vision, and dental coverage for employees and dependents

Employee assistance program

Skyservice Business Aviation

Skyservice is the North American market leader in business aviation. Built on the key principles of safety and service excellence, we offer full-service support and expertise in aircraft management, charter, maintenance, and sales from our fixed-based operator services across Canada and the United States. People and values are inseparable assets that fuel our commitment to Quality, Safety, Respect, Commitment, and Efficiency. These key values guide us every day and contribute to our reputation as industry leaders in aviation services. Skyservice is a team that is committed to supporting and developing our people. If you wish to advance your career and be part of team committed to reaching further and aiming higher in Business Aviation, the Skyservice family of companies is the team for you.

Get to know us:

Your future at Skyservice:

As a key member of our Owner Services team, the Account Manager serves as the primary liaison for all aspects of client aircraft operations. You will manage a portfolio of client accounts, ensuring seamless day-to-day operations in collaboration with Flight Coordination, Flight Operations, Maintenance, and other internal teams. Your role is to deliver superior end-to-end client experience, from aircraft readiness to service excellence.

SUMMARY OF RESPONSIBILITIES:

• Proactively manage a portfolio of client accounts, building and maintaining strong, trust-based relationships.
• Coordinate daily aircraft operations with internal teams including Flight Coordination, Flight Operations, and Maintenance.
• Support aircraft entry-to-service and exit-from-service projects, ensuring accurate execution of service agreements.
• Act as the primary point of contact for client issues, complaints, and improvement opportunities, using the CRM tool to track and resolve them.
• Support Business Development efforts to retain and grow client accounts.
• Contribute to internal projects and reporting to enhance the client experience.

• Assist with annual contractual renewals by presenting budgets and term agreements in collaboration with Finance.

• For designated portfolios, manage client billing processes including:

• Reviewing monthly invoicing for accuracy and timeliness.
• Coordinating ad-hoc invoices (e.g., GST Pro-forma for aircraft importation).
• Gathering and inputting data for annual budgets and fee schedules.
• Analyzing and presenting financial reports related to client expenses.

QUALIFICATIONS AND SKILLS REQUIRED:

• Bachelor's Degree or College Diploma in Aviation Management, Business Administration, or related field (or equivalent experience).
• 3–5 years' experience in a client-facing or customer service role.
• Business aviation experience is a strong asset.
• Foundational knowledge in financial analysis is highly desired; billing experience is preferred for those supporting financial operations.
• Advanced proficiency in Microsoft Office Suite.
• Experience with CRM tools is an asset.
• Exceptional customer service, communication, and relationship-building skills.
• Strong organizational and time management skills with the ability to manage multiple accounts.
• Deadline-driven with strong problem-solving and execution capabilities.

Benefits:

Our perks and benefits include but are not limited to:

• Hybrid working arrangements
• Competitive group health benefits coverage for you and your eligible dependants, including health, vision and dental plans
• Employee assistant program
• Group retirement savings plan with company matching contribution
• Paid time off including sick days and personal days
• Employee Referral Program
• Service Awards

Skyservice is an equal opportunity employer and welcomes applications from all interested parties. If for any reason you cannot apply through our job board, please contact a member of our Human Resources team for special accommodation.

Airlines and Aviation

201-500

Skyservice is a North American leader in business aviation dedicated to innovation, responsible operations, safety, and service excellence. With nearly four decades of experience, Skyservice is at the forefront of the business aviation industry with best in-class facilities across North America. Our network of FBOs, aircraft management services, aircraft charter, aircraft sales & acquisition, and skilled aircraft maintenance teams, provide our clients with an experience that is truly above beyond.

To learn more about our Aircraft Management, MRO Services, Avionics, Aircraft Teardown & Recycling, NDT, Scheduled Aircraft Maintenance Services, award-winning Fixed Base Operator (FBO) locations, Private Jet Charter services and Aircraft Sales & Acquisition, visit

At Skyservice, we are aiming higher and reaching further to provide the best in business aviation.