Technical Support Engineer
4 days ago
About Us
Munta Gisber is at the forefront of technology solutions, offering innovative products and exceptional support to our clients worldwide. We are currently looking for a dedicated Technical Support Engineer to enhance our customer service experience. If you have a passion for technology and a desire to help others, we'd love to hear from you
Position Overview
The Technical Support Engineer will provide expert-level assistance to our customers, addressing technical issues and ensuring that our solutions meet their needs. This role requires strong problem-solving skills and a commitment to delivering outstanding customer support.
Key Responsibilities
- Respond to customer inquiries and troubleshoot technical issues through multiple channels (phone, email, chat).
- Document and manage customer interactions in our support system.
- Collaborate with engineering teams to identify and resolve more complex problems.
- Provide updates to customers on the status of their inquiries and solutions.
- Conduct training sessions for customers on product usage and features.
Qualifications
- 2+ years of experience in technical support or a similar role.
- Solid understanding of computer systems, networks, and technical processes.
- Strong communication skills in English; additional language proficiency is a plus.
- Ability to work both independently and collaboratively in a dynamic environment.
Benefits
- Competitive salary with performance bonuses.
- Comprehensive health and wellness benefits.
- Opportunities for professional growth and development.
- Flexible work environment, including remote work options.
Job Types: Full-time, Part-time
Pay: $35.21-$46.26 per hour
Benefits:
- Company events
- Company pension
- Dental care
- Employee assistance program
- Life insurance
- On-site parking
Work Location: In person
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