Technical Support Engineer

11 hours ago

Vancouver, British Columbia, Canada MEDLOG Full time

Company Overview

Medlog is a leading innovator in the medical logistics industry, dedicated to streamlining supply chain solutions for healthcare providers across Canada. We are committed to leveraging technology to enhance the efficiency of medical logistics and support our partners in delivering quality care.

Position Overview

We are seeking a passionate and knowledgeable Technical Support Engineer to join our dynamic team. The successful candidate will provide exceptional technical support to our clients, troubleshoot issues, and ensure the seamless operation of our logistics software solutions.

Key Responsibilities

  • Respond to technical inquiries and issues from clients in a timely manner.
  • Troubleshoot software and system-related problems, providing effective resolutions.
  • Collaborate with the development team to identify and implement software improvements.
  • Maintain detailed documentation of support interactions and resolutions.
  • Conduct training sessions for clients on how to effectively use our software solutions.
  • Assist in the development of user guides and technical documentation.

Qualifications

  • Bachelor's degree in Computer Science, Engineering, or a related field.
  • Proven experience in technical support or a similar role.
  • Strong knowledge of software troubleshooting, networking, and system configurations.
  • Excellent communication skills, both verbal and written.
  • Ability to work effectively in a fast-paced environment and manage multiple tasks.

Benefits

  • Competitive salary and performance-based bonuses.
  • Comprehensive health and dental benefits.
  • Opportunities for professional development and growth.
  • Supportive and collaborative work environment.

Job Types: Full-time, Part-time

Pay: $33.21-$41.26 per hour

Benefits:

  • Dental care
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Paid time off

Work Location: On the road

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