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Director of Patient Access

2 weeks ago

Montreal, Quebec, Canada Famililab Full time

Job Title

Director of Patient Access & Market Growth

Job Level:
Director

Employment Type:
Full-time

Work Location:
On-site (Montréal, Québec)

Reports To:
Chief Executive Officer (CEO)

1. Company Overview

Research as Care. Evidence as Value.

We are a Clinical Research Institution pioneering a Value-Based Care (VBC) model where research and care converge.

Operating under the principle of
Clinical Trial as a Therapeutic Option (CTaTO)
, we integrate:

  • Clinical research and pathway design
  • Laboratory diagnostics and biobanking
  • Telemedicine and patient management
  • Real-World Evidence (RWE) generation

Within our ecosystem, patients receive continuous, outcomes-based care structured around our proprietary
TheraPath
models—where research becomes a therapeutic pathway, and treatment itself contributes to evidence generation. By transforming Real-World Data (RWD) into validated outcomes (
RWE / HEOR
), we deliver measurable value for physicians, patients, and sponsors.

Our integrated infrastructure combines
Integrated Care Centers (ICC)
, medical laboratories, a biobank, and an RWE platform, enabling a full translational continuum—from pathway design and study execution to outcome validation—advancing chronic disease management, precision medicine, and next-generation therapeutic access.

2. Department Overview — Patient Access & Communications (PAC)

PAC is the strategic bridge connecting
patients, physicians, and research sponsors
.

Through the
Patient Acquisition Strategy & Technology (PAST)
framework, PAC builds scalable systems that enable:

  • Patient identification, enrollment, and retention
  • Physician referral networks and pharmacy collaborations
  • Patient Support Program (PSP) / Patient Access Program (PAP) development
  • Commercialization and operationalization of TheraPath pathways

PAC ensures scientific evidence transitions into real-world access and patient value across our CTaTO and VBC ecosystem.

3. Key Responsibilities

A) Strategic & Team Leadership

  • Own and execute the annual PAC strategy focused on patient access growth and research scalability.
  • Apply
    PAST
    to build data-driven workflows for patient identification, onboarding/enrollment, and long-term retention.
  • Lead cross-functional delivery with Labs,
    ICC
    , and RWE teams to ensure integrated care-to-evidence outcomes.
  • Build and manage partnerships with physicians, pharmacies, PSP/PAP programs, and payers to operationalize TheraPath studies.
  • Provide day-to-day direction to the PAC team, ensuring clear priorities, performance tracking, and execution quality.

B) Scientific Communications & Stakeholder Engagement

  • Oversee creation of clinically accurate, compliant communication materials for patients and physicians.
  • Plan and deliver patient education and physician engagement/training to increase awareness and participation.
  • Represent the institution externally with investigators, sponsors, payers, and healthcare organizations.

C) Systems, Digital Operations & Innovation

  • Build and continuously optimize digital recruitment and outreach systems, enabling performance monitoring and scalable operations.
  • Partner with RWE, data engineering, and AI teams to refine patient identification and enrollment algorithms.
  • Drive automation, visualization dashboards, and continuous improvement across patient access operations.

4. Qualifications

Must-Have

  • Advanced degree
    in a medical / clinical discipline
    OR equivalent applied experience
    in clinical research, medical strategy, or patient access.
  • (Examples: MD, PhD, PharmD, MSc with strong clinical research/medical strategy leadership.)
  • 3+ years
    in Medical Affairs, Clinical Research, Patient Access, or healthcare growth/implementation roles.
  • Proven ability to
    translate clinical or scientific insights into real-world patient access execution
    .
  • Hands-on experience building or running
    multi-stakeholder networks
    (physicians, labs, payers, PSP/PAP, pharmacies).
  • Strong cross-functional leadership, operational rigor, and data-driven decision-making.

Nice-to-Have

  • Experience as a
    Medical Advisor / MSL / medical liaison
    in industry.
  • Familiarity with
    VBC, RWE, and HEOR
    concepts and how they support access strategy.
  • Experience in digital recruitment tools, CRM, LIMS, and analytics platforms.

Languages

  • Fluent English required; French preferred.

Traits

  • Clinical logic + operational ownership + commercial awareness + data mindset + collaborative leadership.

5. Performance & Career Development

Dimension

Metrics

Patient Access

Enrollment volume, retention rate, physician network coverage

Research Execution

TheraPath conversion & delivery rate

VBC Outcomes

Evidence-to-Value transformation efficiency

Brand Impact

Education/communication reach, partnership ROI

Career Path

Growth toward Chief Patient Access & Growth Officer (CPAGO)

6. What We Offer

  • Competitive annual salary:
    CAD $90,000 – $130,000
    (based on experience and qualifications)
  • Comprehensive health and dental coverage
  • Annual paid vacation and sick leave
  • RRSP participation plan
  • Professional development (AAHRPP / GCP / HEOR / RWE / PAST)
  • Participation in multinational CTaTO & VBC programs
  • Research-driven growth and cross-disciplinary collaborative culture