Office Manager

As the Office Manager you will report into the CSL General Manager and have a direct report.

You will be responsible to oversee the seamless daily operation of the Canadian CSL Team by providing administrative, logistical, and organizational support to the staff and management teams.

Expert assistance with critical systems, project management and tactical support to the commercial and medical teams. Oversee coordination of key internal business meetings and platforms, general office operations.

Primary Responsibilities:

• Provide general administrative and support services for the Sales, Medical, Market Access.
• Provide administrative support to the Canadian CSL Leadership team (ex. agendas, travel arrangements, expense reporting, other company logistics)
• Coordinate scheduling and calendar management, maintenance of filing system and contact database as well as management of content and flow of information to internal stakeholders
• Support the Administrative Support Specialist responsible for timely processing of PO/SOW/Agreements for all functions including medical. Ensure information is properly stored in their designated systems.
• Assist in the coordination / progress tracking / internal & external communication required for key meetings such as: leadership team operation meetings, Town Hall meetings, Grants & donations committee, Internal and off-site National and Regional meetings
• Assist in planning and coordinating office events, training sessions, and staff meetings.
• Co-lead the planning and tactical execution of the National and half-year all employee meetings for Canada.
• Along with the Administrative Support Specialist, act as a subject matter expert to assist Canadian employees for selected software(s) / system(s) (i.e. Companion)
• Ensure accuracy and timely processing of purchase orders, agreements, invoices, sponsorship requests.
• Support the monthly reconciliation of our Opex plan.
• Manage general office operations, including supplies, equipment maintenance, workspace organization and ongoing improvements
• Maintain professionalism and strict confidentiality with all materials, and exercise discretion when interfacing with the business
• Serve as liaison between departments to ensure efficient information flow and troubleshoot challenges
• Support onboarding of new staff, including workspace setup and administrative orientation.
• Responsible for the coordination of Plateau training plans in Canada.
• For HR matters and work-related topics provided by above market, support and guide employees to appropriate channels.
• Serve as primary contact for internal and external administrative inquiries.
• Prepare correspondence, reports, and presentations as needed.
• Act as a back-up to the marketing coordinator.

Education

Bachelor's degree in business administration, Management, or related field (or equivalent experience).

Microsoft Office and strong Excel experience; SAP and Model N experience preferred

Experience

• 2+ years of experience in administrative or office coordination roles.
• Strong Proficiency in Microsoft Office Suite applications (Word, Excel, Outlook, PowerPoint) and basic accounting or procurement systems.
• Familiarity with office management software (e.g., SharePoint, SAP, or QuickBooks).
• Strong proficiency in Microsoft Office Suite applications (Word, Excel, PowerPoint, Outlook); experience with Microsoft Project and Visio preferred. Experience in using Veeva Vault and Veeva DAM. Marketing and Digital experience as well as customer interacting (facing) experience.
• This is a hybrid role in our Ottawa, Canada offices. Expectation is you will be in the office three days a week.

We encourage you to make your well-being a priority. It's important and so are you. Learn more about how we care at CSL.

CSL Behring is a global biotherapeutics leader driven by our promise to save lives. Focused on serving patients' needs by using the latest technologies, we discover, develop and deliver innovative therapies for people living with conditions in the immunology, hematology, cardiovascular and metabolic, respiratory, and transplant therapeutic areas. We use three strategic scientific platforms of plasma fractionation, recombinant protein technology, and cell and gene therapy to support continued innovation and continually refine ways in which products can address unmet medical needs and help patients lead full lives.

CSL Behring operates one of the world's largest plasma collection networks, CSL Plasma. Our parent company, CSL, headquartered in Melbourne, Australia, employs 32,000 people, and delivers its lifesaving therapies to people in more than 100 countries.

At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. Learn more Inclusion and Belonging | CSL