Merchant Relation Specialist

1 week ago

Toronto ON MN C, Canada Drivon Enterprise Inc. Full time $22,000 - $25,000 per year

About Drivon

Drivon is a multi-service lifestyle and on-demand platform providing every service you can think of; delivery, wellness, home care, beauty, cleaning, logistics, repairs, field support, business services, hospitality, and more.

Our mission is to make life easier for people by connecting them to trusted professionals across all service categories in one unified app.

About the Role

We are seeking a Merchant Relations Specialist to support and manage our vendor partners. You will help merchants onboard, navigate the platform, and maintain high standards of service, ensuring smooth operations and strong partnerships.

Responsibilities

  • Support merchant onboarding, training, and account setup
  • Provide guidance on platform tools, policies, and performance standards
  • Resolve merchant inquiries related to orders, payments, and operations
  • Monitor merchant performance and offer improvement recommendations
  • Maintain strong relationships that support business growth
  • Collaborate with logistics and support teams to ensure service excellence
  • Uphold Drivon's values of community, innovation, and trust

Qualifications

  • Strong communication and relationship-building skills
  • Experience in vendor management, merchant support, or partnerships is an asset
  • Ability to handle multiple accounts and priorities
  • Professional, solution-oriented approach
  • Strong organizational and follow-up abilities
  • Ability to adapt in a fast-paced, scaling environment

Job Type: Full-time

Pay: $22.00-$25.00 per hour

Work Location: In person

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