Merchant Onboarding Specialist, Bilingual

4 days ago

Toronto, Canada Financeit Full time

**Who we are**:
Financeit is a point-of-sale financing provider serving some of the largest home improvement and retail organizations in Canada.

Our platform helps businesses close more sales by offering customers affordable monthly payment options for their next big home improvement, vehicle or retail purchase.

We are small enough that you can make an impact within the company and large enough to make an impact in the market.

Financeit is a company where collaboration, inclusivity, fairness, and respect aren’t just ideas that get talked about, but are part of who we are. If such a workplace intrigues you, we hope you’ll join us.

**About the role**:
The Bilingual Merchant Onboarding Specialist plays a key role in driving Financeit’s growth, ensuring new merchants are successfully onboarded and actively using our platform to fund financing volume. You’ll be responsible for prospecting and signing up new merchants, guiding them through the approval process, and ensuring all necessary documentation is completed. You’ll also maintain regular communication with merchants to keep them informed and engaged.

**What you’ll do**:

- Develop strong relationships with potential new merchants.
- Identify potential new accounts while following up on inbound sales inquiries and other lead lists.
- Assess all new potential merchant partners within the Canadian market and review company and business owner/director information and performance as per Financeit onboarding guidelines.
- Respond to incoming merchant inquiries as required.
- Ensure merchant accounts are properly notated.
- Ensure compliance to our approval and risk requirements.

**Requirements**:

- 1+ year of experience managing successful business-to-business sales and service relationships.
- Experience with cold calling.
- Bilingual in French and English (required).
- You know your way around a CRM, ideally Salesforce.
- Strong interpersonal and organizational skills.
- Ability to multitask and meet deadlines under pressure.
- Strong customer service and retail background are pluses.

**Benefits**

Winner of Canada’s Most Admired Corporate Cultures twice. We offer more than just the basics, take advantage of:

- An award-winning culture with a collaborative & inclusive team.
- Competitive pay and performance-based bonus.
- Committed to flexible work arrangements, offering hybrid workplace options.
- Comprehensive medical, dental and vision coverage + Lifestyle Account.
- RRSP Matching and Parental Leave Top UP Program.
- In office massage, meditation & workout sessions.
- Virtual events such as Lunch & Learns, company parties, fun team activities and charity initiatives.
- Career learning and development programs.

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