Front Desk Associate

**Front Desk Associate**

**Company Background**:
Pickleplex Social Club is positioned to be Canada’s largest chain of indoor pickleball clubs open to both members and the general public. Our premier pickleball facility is dedicated to fostering a vibrant community of pickleball enthusiasts. Our clubs offer top-notch courts, coaching, and events designed to enhance the pickleball experience for players of all skill levels. We are committed to providing a dynamic, engaging and FUN environment for all who visit our clubs.

Join our team and help us create a vibrant and thriving pickleball community

**Position Title**:
Part-Time & Full Time Front Desk Associate

**Location**:
Pickleplex Social Club Red Deer

**Position Description**:
**The key responsibilities of a Front Desk Associate are**:

- Reporting to the Club General Manager, you will follow our company guidelines for customer experience, sales and professionalism.
- Assist customers in finding and selecting the right pickleball equipment, apparel, and accessories.
- Offer product recommendations and knowledge to ensure customers make informed purchasing decisions.
- Run programming sessions that are easy for members to understand and enjoyable for all those involved.
- Process sales transactions accurately and efficiently using the point-of-sale system.
- Maintain the cleanliness and organization of the pro shop and courts.
- Do routine walk through to ensure all parts of the facility are running smoothly.
- Demonstrate a thorough understanding of Pickleplex’s products and services, effectively communicating their features and benefits to customers.
- Proactively identify opportunities to upsell and cross-sell products to enhance the customer experience and increase sales.
- Assist with social media when applicable.
- Promptly log and report any security incident/concerns when they arise.
- Fill out opening and closing checklists to keep the head office informed of all things happening onsite every day.
- Handle customer inquiries, requests, and complaints in a prompt and courteous manner, seeking resolutions when needed.
- Assist with inventory management, including receiving, stocking, and conducting periodic stock checks.
- Stay updated on current trends, techniques, and developments in pickleball.
- Communicate effectively with players, parents (in case of minors), and staff regarding program information, scheduling and progress updates.
- Maintain a safe and inclusive learning environment, adhering to all safety guidelines and club policies.
- Assist will recruiting and retaining players, promoting programs, and supporting over club initiatives.
- All other duties as assigned

**Required skills and competencies**:

- Knowledgeable of pickleball rules and willingness to develop knowledge of pickleball techniques, and strategies.
- Excellent communication and interpersonal skills, with the ability to connect with players of all ages and skill levels.
- Organizational skills and attention to detail when running programming sessions.
- Strong verbal communication skills to engage and assist customers effectively.
- Willingness to learn about pickleball equipment and accessories.
- Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
- Attention to detail and accuracy when processing sales transactions.
- Basic computer skills and familiarity with point-of-sale systems.
- Ability to work independently as well as part of a team.
- Flexibility to work evenings, weekends, and holidays as needed.
- Passion for pickleball and commitment to promoting the sport and fostering a love for the game among players.
- Must have Pro Serve Smart Serve Certification or be willing to get it before the first shift.

**Required Experience**:

- 2 years of customer service experience is required.
- 1 years of experience working in a sports club environment is preferred.
- Knowledgeable of pickleball rules.

**Required Education**:

- A secondary education or higher is required.

**Job Types**: Part-time, Permanent

**Benefits**:

- On-site parking
- Store discount

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 2 years (preferred)
- Pickleball: 1 year (preferred)

Licence/Certification:

- Smart Serve Certification (required)
- First Aid & CPR Certification (preferred)

Work Location: In person

**Job Types**: Full-time, Part-time

Pay: $16.00-$18.50 per hour

Expected hours: 20 - 40 per week

**Benefits**:

- On-site parking

Work Location: In person