Business Co-op
2 weeks ago
Vacancy Status: Vacant Temporary Contract positionCore Responsibilities:Provide reception services for the Municipality at the counter, by telephone, through email, and through the Municipal websiteAnswer questions and provide information to taxpayers, customers, and general public relating to taxation, accounts receivable and other finance department or municipal servicesProvide general customer service support for the Township Office Front Reception including duties such as: distributing incoming mail and delivering outgoing mail to the post office as well as scheduling courier pick-upsProvide accounting support and services related to the Finance DepartmentIssue and complete service requests for new customer connections and disconnections, meter issues and customer service needsBalance and process nightly bank deposits of counter receiptsPrepare various account reconciliations and related journal entries as neededWork in compliance with the Occupational Health and Safety Act, WHMIS, applicable legislation regulations, statues and departmental policies, procedures, practices and operational guidelines, and perform safe work practicesPerform support and back up to other staff within the Township as necessaryReceive payments for dog licenses, taxes, water and wastewater, drains; issue receipts and complete necessary record keepingAssist with special projects as requiredAll other duties as assigned.Qualifications:
- University or College Co-op student studying the areas of Business, Accounting, Business Administration or other relevant program
- Priority given to candidates with demonstrated office experience
- Experience working with the general public is an asset
- Strong communication (both written and verbal) required
- Highly developed interpersonal, public relations/customer service skills required
- Excellent computer skills and demonstrative ability to manage time effectively, manage multiple priorities and conflicting deadlines required
- Highly developed problem-solving and organizational skills are necessary
- The ability to exercise tact, discretion, confidentiality and diplomacy
- Willingness to learn, accept responsibility, demonstrate an initiative and a positive attitude
- Spreadsheet and Analytical skillsWorking Conditions:
- Considerable portion of work time is spent at a desk in an office; standing while at front counter may be required from time to time
- Moderate to strong mental attention and concentration required for all tasks. May be privy to sensitive information; confidentiality is imperative
- Stress is a factor from extensive contact with public who have unpredictable behaviour via front reception and telephone.
- Standing, Walking, Lifting file boxes to be expected
In accordance with the Municipal Freedom of Information and Protection of Privacy Act, personal information is collected under the authority of the Municipal Act, 2001, and will be used for the purpose of candidate selection.
Applications are collected through our Applicant Tracking System which has AI capabilities. All AI capabilities are not utilized.
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