Head Dental Receptionist

10 hours ago

Maple ON LA P, Canada MAPLE DENTAL CENTRE Full time

Our boutique dental practice is looking for a Head Receptionist who is more than just a "front desk person." We are looking for an Ambassador. We value elite customer service, scripted excellence, and a "full-bus" schedule.

The Schedule:

  • Monday – Thursday (Full-Time)
  • Two Saturdays per month (Required)

Compensation & Benefits:

  • Competitive & Growth-Oriented: We offer a highly competitive compensation package that is directly commensurate with your experience, capability, and ability to drive practice KPIs.
  • Performance Culture: We believe in rewarding excellence. Your ability to manage the schedule and lead the front-end "engine" will be the primary driver of your compensation growth.

The Must-Haves:

  • Tracker Software Proficiency: You must be comfortable navigating Tracker for scheduling, billing, and reporting.
  • Polished Customer Service: You are the "face" of the office—professional, warm, and highly organized.
  • Insurance Expertise: Deep understanding of dental insurance, claim submission, and payment collection.
  • Previous experience as a dental receptionist is a MUST
  • Good knowledge of dental terminology relevant to dentistry
  • Experience with electronic computer systems and office management tools

Key Responsibilities:

  • Practice Ambassador: Greeting and dismissing patients with a "concierge" level of service.
  • Schedule Mastery: Proactively ensuring the schedule is full, productive, and balanced.
  • Financial Integrity: Managing claims and accepting payments with 100% accuracy.
  • Team Leadership: Getting along with and motivating team members to reach daily goals.

To Apply: Submit your resume to To show us your attention to detail, please include a brief sentence about how you answer the phone.

Job Types: Full-time, Permanent

Benefits:

  • Casual dress
  • Bonus
  • Dental care
  • On-site parking

Ability to commute/relocate:

  • Maple, ON L6A 1P4: reliably commute or plan to relocate before starting work (required)

Application question(s):

  • Able to work until 8pm on Wednesdays AND 2 Saturdays a month

Experience:

  • Dental receptionist: 2 years (required)

Language:

  • English (required)

Work Location: In person

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