Infrastructure Support Analyst

THE OPPORTUNITY

Western Forest Products is looking for an Infrastructure Support Analyst to join our IT Team team based in Vancouver or Nanaimo/Campbell River.

What You'll Do: Reporting to Manager, IT Infrastructure, Infrastructure Support Analyst provides tier 2 and 3 support for network and firewall systems, participates in major system changes, and ensures security and reliability across infrastructure.

Who You Are: This is a perfect opportunity for a proactive problem solver who is passionate about automation and continuous improvement. With experience in Windows infrastructure and DevOps practices, you excel at streamlining processes and supporting hybrid environments. You combine technical expertise with adaptability, strong communication skills, and a commitment to learning and innovation.

What We Offer:

• Salary range of $75,000 – $90,000 based on skill level, qualifications, and experience
• Annual incentive plan
• Pension plan contributions - WFP contributes 7% towards a pension plan, no matching required
• Extended health and dental benefits – WFP pays for 100% of the employee monthly premiums
• 3 weeks' vacation to start
• Employee family assistance program
• Financial support for learning and development opportunities

Work Environment: This position can be based either out of our Vancouver, Nanaimo or Campbell River offices.

RESPONSIBILITIES

• Provide 3rd level support for Windows systems and applications
• Support Azure & Azure DevOps pipeline development and configuration
• Maintain System Security Controls and perform troubleshooting & diagnostics
• Assist with hardware support and virtualization technologies
• Plan and deliver major system changes, capacity management, and problem resolution
• Travel to remote locations as required for support or projects

QUALIFICATIONS

Education and Experience

• Experience in IT Infrastructure with specialization in Windows infrastructure and cloud compute/hybrid environments
• Post-secondary education in computer science or related discipline

Skills, Knowledge and Required Competencies

• Excellent communication and customer service skills
• Tier 2 support experience and ability to mentor junior resources
• Strong project management and problem-solving capabilities
• Experience with DevOps processes and procedures
• Expertise in Windows Server deployments and virtualization
• Knowledge of network and firewall best practices, policies, and standards

YOUR CAREER

At Western Forest Products, we believe our most significant asset is our people. Investing in our people brings value and success to our business, ensuring a safe, engaged, productive and continuously improving workplace. We offer challenging opportunities working alongside the best in the industry to meet your career and professional development goals while providing competitive total rewards and recognition.

We provide a variety of on-the-job training and continuing education in many areas at Western to ensure you have the skills you need to succeed. Our promote-from-within culture recognizes high performance and we offer diverse career paths across the organization for those with the talent and will to advance.

WESTERN OVERVIEW

Western Forest Products is a leading forest products company that sustainably manages forests and manufactures high-quality wood products. Headquartered in Vancouver, British Columbia with operations in the coastal region of BC and Washington State, Western meets the needs of customers worldwide with a specialty wood products focus and diverse product offering.

Our commitment to health and safety, environmental stewardship and community engagement is core to how we do business at Western Forest Products.

Our approach to responsible business practices in all aspects of our business is multi-faceted. We adhere to and employ the most stringent environmental practices in the world. The steps we take to ensure the forests in which we operate are renewed and remain healthy and viable for future generations are mirrored in the care we take to make certain our communities continue to grow and prosper. This includes investing in communities where we operate and continuing to forge mutually beneficial relationships with First Nations in respect of their local and cultural interests.