Infrastructure Analyst

**Competition Number**
- S181315P

**Position Title**
- Infrastructure Analyst

**Position Number**
- ?

**Employee Group**
- Staff

**Position Status**
- Regular Full-Time

**Start Date**
- 02/24/2025

**End Date (if applicable)**

**Department**
- IT Services

**Additional Notes**
- This role focuses on Cisco switch management and/or Palo Alto firewall expertise, requiring hands-on experience with configuration, maintenance, and troubleshooting in enterprise environments.

**Location**
- North Vancouver

**Working with us**
- As a member of the Digital Technology Services (DTS) team here within Capilano University, you will be a vital asset in providing an exceptional experience to both our employee and student communities through invention, collaboration, and technical talent.

As we embark on our university wide digital transformation, we’ll be seeking fellow trailblazers to join our teams as we integrate state of the art technologies. With a variety of projects and initiatives in the pipeline, there is no shortage of opportunity to innovate.

Within our teams, you’ll be working alongside a variety of talented individuals involved in initiatives focused on cyber security, data analysis, operational analytics, quality assurance, integration, customization, and implementation.

Do you have a passion for optimization? Join us in creating a lasting impact that goes beyond routine tasks, contributing to the long-term success of our technological landscape and the university community.

**What you’ll do**

**NATURE**AND**SCOPE** OF**WORK**
Reporting to the Manager, Infrastructure, Digital Technology Services (DTS), the Infrastructure Analyst will provide technical work in support of Infrastructure planning, analysis, design, development, administration, and support work required to maintain the digital ecosystem implemented at the university. The incumbent in this position is primarily responsible for analysis, design and development of technical solutions and architecture required by the university community. This position will be engaged in supporting projects and change management activities, coordination of testing, communications and documentation relating to infrastructure.

**SOME**ILLUSTRATIVE**EXAMPLES** OF**DUTIES**
- Collaborate with the university community to gather requirements and perform analysis of infrastructure requirements, work processes, and infrastructure capabilities to identify solutions that meet the needs of the university community.
- Based on analysis and when required working with vendors to design solutions and architecture.
- Perform infrastructure configuration, installations and testing of solutions ensuring that quality standards are applied, and that the solution meets requirements.
- Perform infrastructure upgrades including analysis, implementation plans, change management and release management. These activities are to be coordinated with the university community, DTS teams, and vendors to ensure smooth deployment, testing, and user training.
- Proactively works with DTS teams to transition from legacy systems to cloud infrastructure.

**What you’ll bring**

**REQUIRED**TRAINING**AND**EXPERIENCE**
- 5 years of relevant professional experience in infrastructure, including 2 years of experience with networking and Wi-Fi solutions.
- Experience and knowledge of ITIL framework and ITSM best practices, tools, and techniques; ITIL certification is an asset.
- Experience in developing high-quality documentation required to support digital solutions.
- A bachelor’s degree, or progressive professional experience and a certification in one or more of the following, Microsoft Cisco CCNA;MCSA or MCSE is nice to have.
- Experience in effectively communicating information to different levels within an organization.

**For more information**
- For more information, please see the complete **job description.**

**Benefits**
- At Capilano University, we understand that there is more to life than work. That is why we offer comprehensive benefits and support to help you and your family live a balanced life. Take a **sneak peak** to see what it is like to work at Capilano University.

Posting Detail Information

**Days and Hours of Work**
- Our standard work week is Monday to Friday, 8:30am - 4:00pm. This position may include working evenings and weekends based on departmental needs.

**Bridge Period (if applicable)**

**Pay Group**
- 28

**Salary**
- $6430.00 per month based on 35 hours per week (with increments up to $7229.00)

**Union**
- MoveUP

**Job Open Date**
- 01/17/2025

**Job Close Date**
- 02/02/2025

**Open Until Filled**
- Yes