Administrative Assistant

2 weeks ago

Wingham, Ontario, Canada Montgomery Industrial Service Full time $19,000 - $52,000 per year

Company Description

We are a small, family-owned business with deep roots in the Southwestern Ontario community, proudly providing reliable and comprehensive HVAC services to residential customers. Based in Waterloo, our team is built on a simple principle: Deliver Exceptional Customer Service.

Our reputation has been shaped by honesty, quality workmanship, and long-standing relationships with the customers we serve. We offer no-obligation, free estimates for all new installations and major repairs, ensuring homeowners receive clear, fair, and transparent service.

As we continue to grow, we remain committed to maintaining our strong community values and supporting our employees with a positive, respectful, and family-focused work environment.

Role Description

The detail oriented Administrative Assistant will act as the first point of contact for customers. The incumbent will greet walk-in clients, take payments, and provide information to ensure an excellent customer experience. You will also manage inbound phone calls, answer inquiries, and perform a variety of administrative tasks to support our team.

Key Responsibilities

  • Serve as the primary point of contact for customers, ensuring a welcoming experience for walk-ins.
  • Process payments and issue receipts for in-person transactions.
  • Manage Accounts Receivable functions, including generating and sending invoices, processing incoming payments, reconciling customer accounts, and following up on outstanding balances in a professional manner.
  • Answer and direct phone calls, providing information or connecting callers with the appropriate team member.
  • Perform general administrative tasks, including data entry, filing, and record-keeping.
  • Assist with scheduling appointments and meetings as needed.
  • Support the team with additional administrative duties as required.
  • Other duties as assigned by management.

Person Specifics and Qualifications

  • Strong communication and interpersonal skills
  • High level of organization and attention to detail
  • Ability to handle payments accurately and securely
  • Previous experience in customer service or administrative roles is an asset
  • Proficient in basic office software (ie.Microsoft Office Suite)
  • Ability to handle customer inquiries professionally and effectively

Work Environment

  • This is a fulltime, in office position without the possibility of being.

At Comfort Climate Solutions, we are dedicated to maintaining a diverse, inclusive, and respectful workplace. We believe every employee deserves the opportunity to grow, succeed, and meaningfully contribute to our success.

We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

We promote a culture grounded in fairness, dignity, and inclusion, where all team members can thrive. Hiring and employment decisions are made based on merit, qualifications, and organizational needs. We are also committed to providing reasonable accommodations for qualified individuals with disabilities.

Comfort Climate Solutions is proud to be an equal opportunity employer and remains committed to maintaining a welcoming and supportive environment for all employees.

Job Types: Full-time, Permanent

Pay: $19.00-$25.00 per hour

Work Location: In person

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