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Lead Quality Assurance Analyst

3 weeks ago

Toronto, Ontario, Canada Sapiens Full time
Lead Quality Assurance Analyst

Req ID: 56088

Location:
Toronto, CA

Title: Lead Quality Assurance Analyst (Bilingual English-French)

Location – Canada / Remote

Sapiens is seeking a dynamic and experienced Lead Quality Assurance Analyst (Bilingual English-French) to oversee the quality assurance efforts for a complex, integrated platform comprising multiple modules. This role requires hands-on leadership, strategic planning, and technical expertise in both manual and automation testing. The Lead Quality Assurance Analyst will manage a hybrid QA team, drive platform-wide quality initiatives, and collaborate with cross-functional stakeholders to ensure seamless integration and high-quality delivery.

This position will be part of Sapiens' Life and Pension Insurance division, for more information about it, Click here.

Responsibilities

Test Strategy & Planning

  • Define and implement comprehensive test strategies for manual and automation testing across modules.
  • Translate business and technical requirements into test artifacts including test cases, automation scripts, and test plans.
  • Plan and estimate QA efforts during sprint planning and release cycles.
  • Ensure alignment with QA best practices, design patterns, and organizational standards.

Test Execution & Platform Oversight

  • Oversee execution of manual and automated test cases across functional, regression, integration, and UAT phases.
  • Validate end-to-end workflows across integrated modules and shared services.
  • Coordinate system-level testing across environments (staging, pre-prod, production).
  • Monitor automation coverage and maintain regression suite health.

Defect & Risk Management

  • Identify, document, and track defects; collaborate with development and BA teams for resolution.
  • Evaluate defect impact across modules and prioritize based on business and technical risk.
  • Proactively identify platform-level quality risks and implement mitigation strategies.

Metrics & Compliance

  • Create and distribute QA reports covering test progress, defect metrics, risk mitigation plans, and platform KPIs.
  • Review and act on quality indicators such as defect leakage, test case effectiveness, and release confidence.
  • Ensure compliance with QA standards, audit requirements, and regulatory guidelines.

Team Leadership & Development

  • Lead and mentor a team of manual and automation QA engineers.
  • Support onboarding, training, and continuous learning for team members.
  • Conduct performance reviews and foster a culture of accountability and excellence.

Collaboration & Communication

  • Act as the primary QA contact for product, development, and delivery teams.
  • Collaborate with SMEs, architects, and module owners to ensure quality deliverables.
  • Facilitate cross-team defect triage and platform-level release readiness meetings.
  • Promote a culture of quality and continuous improvement across teams.

Requirements

Technical Skills

  • Strong understanding of QA methodologies, SDLC, and Agile/Scrum practices.
  • Experience with automation frameworks (e.g., Selenium frameworks).
  • Knowledge of REST/SOAP API testing and interface validation.
  • Ability to write SQL queries.
  • Familiarity with test management tools (e.g., Jira, Zephyr, QC).
  • Experience in life insurance domain (individual life and annuities) – Must

Leadership & Communication

  • Proven experience managing hybrid QA teams and platform-level testing.
  • Excellent analytical, problem-solving, and communication skills.
  • Experience in client-facing roles (e.g., pre-sales, UAT coordination).
  • Ability to work independently and lead by example.

Qualifications

  • Bachelor's degree in Computer Science or related field (preferred).
  • ISTQB or equivalent certification - Advantage
  • 10+ years of QA experience, with at least 3 years in a lead role.
  • Bilingual English French - Must

Added Advantage

  • Experience in cloud platforms (AWS, Azure).
  • Exposure to performance, accessibility, and cross-browser testing.
  • Experience in tool evaluation and selection for manual and automation testing.
  • Willingness to work in a fast-paced, high-ownership environment.

About Sapiens

Sapiens International Corporation (NASDAQ and TASE: SPNS) is a global leader in intelligent insurance software solutions. With Sapiens' robust platform, customer-driven partnerships, and rich ecosystem, insurers are empowered to future-proof their organizations with operational excellence in a rapidly changing marketplace. We help insurers harness the power of AI and advanced automation to support core solutions for property and casualty, workers' compensation, and life insurance, including reinsurance, financial & compliance, data & analytics, digital, and decision management. Sapiens boasts a longtime global presence, serving over 600 customers in more than 30 countries with its innovative SaaS offerings. Recognized by industry experts and selected for the Microsoft Top 100 Partner program, Sapiens is committed to partnering with our customers for their entire transformation journey and is continuously innovating to ensure their success. For more information visit us at

Sapiens is an equal-opportunity employer. We value diversity and strive to create an inclusive work environment that embraces individuals from diverse backgrounds.