Quality Assurance Analyst

17 hours ago

Toronto, Ontario, Canada FP Inc. Full time $70,000 - $120,000 per year

QA Analyst

Location Address
: Hybrid, Toronto – 2 days/week (flexible on days to come in)

Subject to change
: 3–4 days onsite may be required based on business needs

Contract Duration:
Until 03/31/2026 - approx. 3 months | Possibility of extension

Typical Day in Role:

  • The Quality Assurance Specialist plays a critical role in ensuring the delivery of high-quality software solutions by leading testing efforts, maintaining QA standards, and collaborating across teams to support the full software development lifecycle (SDLC). This role champions customer-centricity, operational excellence, and continuous improvement within a high- performance, inclusive environment.
  • 80% manual testing and 20% automation and as the project progresses, number will reverse as more gets automated and there will be less manual testing
  • Oversee the quality controlteam, provide guidance and training on QA standards and best practices.
  • Design and maintain QAT test plansand quality documentation, balancing risk mitigation with optimal resource use.
  • Develop and implement QA processes, standards, and best practices.
  • Provide support and guidanceto stakeholders on QA tools and methodologies
  • Schedule and approve project releases into the QAT environment
  • Execute System Integration Testing (SIT) and manage defect tracking.
  • Lead and coordinate User Acceptance Testing (UAT), including resource and environment management

Testing and Release Management:

  • Assess QAT projects for release risk, including code overlap and environmental impact.
  • Evaluate test results, resolve defects with development teams, and escalate critical issues.
  • Recommend production releases based on QA outcomesand risk assessments.

Continuous Improvement:

  • Identify opportunities to enhance QA processes and optimize workflows.
  • Proactively apply new knowledge and recommend process improvements.
  • Contribute to ongoing project reviews and recommend enhancements.

Collaboration & Agile Participation:

  • Actively collaborate on Agile project teams throughout the SDLC.
  • Ensure business and technical requirements are met.
  • Coordinate with Business Analysts, Scrum Masters, and external service providers.

Mentorship & Team Development:

  • Train junior analysts on systems, environments, standards, and methodologies.
  • Provide coaching, feedback, and support on team objectives and conflict resolution.
  • Share application and process expertise across the QA team.

Compliance & Governance:

  • Ensure adherence to Scotiabank's Values, Code of Conduct, and Global Sales Principles.
  • Maintain effective business controls to meet operational, compliance, AML/ATF/sanctions, and conduct risk obligations.
  • Understand and apply the Bank's risk appetite and culture in daily decisions.

Candidate Requirements/Must Have Skills
:

  • 4+ years of experience in Quality Assurance, Including both manual and automation testing.
  • 3+ years' experience working with ServiceNow, with the following ServiceNow modules:

Incident Management, Problem Management, Change Management, Release Management

Service Request Management, Service Portal, Knowledge Management

  • Experience with ATF (automation testing framework) tool
  • Agile project experience and SDLC knowledge.

Nice-To-Have Skills:

  • Proven experience in a leadership role within QA or testing teams
  • Experience with these additional Service Now Modules: Hardware Asset Management (HAM), Software Asset Management (SAM), Configuration Management Database (CMDB), Cloud Discovery and Optimization, Vulnerability Management
  • Familiarity with banking applications and system integration.
  • Certified System Administrator (CSA) certification nice to have.

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