Resident Experience Coordinator

7 days ago

Burlington, Ontario, Canada Greenwin Corp. Full time $45,000 - $70,000 per year

Job Description
Summary:
Are you passionate about creating exceptional experiences and building strong communities? We're looking for a Resident Experience Coordinator to lead resident engagement efforts, support property operations, and oversee leasing activities at a few of our properties In this role, you'll be the go-to person for resident satisfaction and the first point of contact for prospective residents—helping to shape a warm, connected, and welcoming community.

What You'll Get To Do
Resident Engagement & Community Building:

  • Develop and implement strategies to enhance resident satisfaction and engagement.
  • Plan and coordinate resident events, programs, and activities to foster a sense of community.
  • Act as the primary liaison between residents and management, addressing concerns promptly and effectively.
  • Conduct regular surveys and gather feedback to continuously improve the resident experience.
  • Build partnerships with vendors and local businesses to provide residents with exclusive discounts and perks.
  • Assist with new resident onboarding, providing community information and resources.

Facility & Amenity Management

  • Oversee resident amenities and common areas to ensure they are clean, well-maintained, and meet resident needs.
  • Assist with the scheduling of contractors and service providers as required.
  • Support the upkeep of model suites and vacant units, ensuring they are tour-ready at all times.

Administrative Support & Operations

  • Maintain accurate resident databases and records.
  • Provide administrative support to the site team and Manager, Residential Operations.
  • Manage purchase orders, ensuring timely creation, receipt, and accuracy.
  • Professionally and courteously respond to phone and walk-in inquiries from residents and prospects.
  • Recommend and support service improvements based on resident interactions and team insights.

Leasing & Marketing Support

  • Respond to leasing inquiries, schedule tours, and conduct suite showings for prospective residents.
  • Promote the features and benefits of the community, maintaining a strong understanding of the property.
  • Process rental applications, complete background checks, and prepare lease agreements.
  • Track leasing activity, maintain accurate occupancy records, and support overall marketing efforts.

Who You Are

  • Preferred knowledge/experience in Property Management
  • Strong communication and interpersonal skills
  • Exceptional customer service and organizational skills
  • Proficient with computer software, specifically MS Office
  • Knowledge of Yardi preferred
  • Patient and understanding with residents
  • Team player who has the ability to multi-task in a fast-paced environment

Greenwin Corp. is an equal opportunity employer committed to building a diverse workforce representative of the communities we serve and providing an accessible environment. Accommodation is available upon request by contacting We encourage all qualified candidates to apply.

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