Customer Service Representative

2 weeks ago

Delta, British Columbia, Canada M+J Woodcrafts Full time
M and J Woodcrafts have been supplying cabinet manufacturers with custom cabinet doors, drawer fronts, and moldings since 1980. We pride ourselves on producing high-end quality products and going above and beyond for our customers.

As we continue to grow we are seeking a dynamic and hardworking individual that is interested in learning a bit of everything in our customer service department. We are looking for someone who wants to learn, grow and help make a positive impact on our customer's overall experience.

We take pride in offering all team members opportunities for growth in their current roles as well as opportunities to continuously learn and develop their knowledge and skills as new challenges arise. We encourage feedback from all employees as we believe in creating a work environment where the individuals performing the tasks can take ownership of their role and contribute to the growth and development of the company.

A typical day may include:
  • Answering phones.
  • Filing paperwork.
  • Dealing with walk-in customers.
  • Checking orders to ensure that they are correct.
  • Call customers for payments.
  • Getting back to customers promptly.
  • Constantly communicate with the floor workers about new and existing orders.
  • Provide assistance and clerical support to the Accounting Department.

Skills Required:
  • An honest and positive approach to customer service.
  • Multi-tasking.
  • Good listening and verbal communication skills.
  • Strong people skills.
  • Detail-oriented.
  • Self-motivated and independent.
  • Able to work as a team to coordinate throughout holidays.
  • Flexible and able to work overtime or adapt to different shifts if necessary.

Work Experience:
  • 3-5 years of Customer Service experience in an INDUSTRIAL/MANUFACTURING environment necessary.

Education:
  • High school diploma (or equivalent). 
About M+J Woodcrafts:

M and J Woodcrafts has been supplying cabinet manufacturers with custom cabinet doors, drawer fronts, and mouldings since 1980. We are recognized as a supplier of choice for not only our consistency in delivering exceptional quality products, but also for providing some of the fastest lead times in the industry.

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