customer service representative

7 days ago

Delta, British Columbia, Canada The Rosedale Group Full time $45,000 - $60,000 per year

Rosedale Transport in Delta is hiring for a Customer Care Position. This position is for an individual who has previous Customer Care experience in the Transportation Industry with excellent communication skills.

Work Week: Monday to Friday – 8am to 4:30 pm

Rate of Pay: $ $24.25 per hour

You must be able to complete administrative tasks to ensure the operation runs smoothly and efficiently. Computer skills are essential (working knowledge of Microsoft applications including excel). Familiarity with Truckmate would be an asset. You must also be reliable and capable of working in a fast-paced environment.

Description:

  • Complete clerical duties as required.
  • Handle all administrative/clerical responsibilities related to storage and inventory accounts in Datex for order picking.Respond to incoming calls/emails and provide required information.
  • Could include tracing shipments, POD requests, appointments, entering pickups, etc.
  • Ensure all emails are responded to by end of day.
  • Send HFPU notificationsFollow up on special instructions for shipments, and handle manual billing for accounts.
  • Communication with other Terminals as required.
  • Assist with OS&D and coordinate warehouse returns and salvage—record notes in the system.
  • Handle difficult calls in a professional manner at all times.

Essential skills:

  • Reading text, Document use, Numeracy, Writing, Oral communication, Working with others, Problem solving, Decision making, Critical thinking, Significant use of memory, Finding information, Computer use, Continuous learning, Strong attention to detail.
  • Business Equipment and Computer Applications:

Microsoft Office (excel, word, outlook), TMW-Truckmate, Telephone, Email, Fax, Photocopier.

We offer:

  • A competitive wage combined with comprehensive company benefits
  • An excellent work environment with great flexibility

*

  • Please note: Only applicants with the outlined and necessary experience will be considered and contacted for the interview process. If you qualify and are interested in applying, please forward your resume for review.

The Rosedale Group is proud to be an equal opportunity employer.

Rosedale Transport has an accommodation policy.

Job Types: Full-time, Permanent

Pay: $23.25-$24.25 per hour

Benefits:

  • Company events
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Vision care
  • Wellness program

Work Location: In person

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