Customer Experience Specialist
2 weeks ago
CUSTOMER EXPERIENCE SPECIALIST A Customer Experience (CX) Specialist ensures positive customer experience by interacting with customers, both internal and external, gathering feedback, and communicating with customers to ensure complete satisfaction is met based on service requirements. Responsibilities include handling inquiries, resolving issues across various channels (phone, email, chat), analyzing customer data (OTP – On Time Performance) and onboarding new accounts and accounts at risk. Key responsibilities Customer interaction: Work directly with customers to resolve inquires and issues via phone, email, and chat in a timely manner. Problem-solving: Resolve customer issues in a timely professional manner – missed deliveries, appointments not met, damages. Onboarding of New Accounts: Develop SOP for new accounts for shipping LTL across the country, working with various terminals and operational departments and holding reviews to ensure all requirements are met to customers satisfaction At Risk Accounts: Determine root cause for customer complaints and hold internal and external calls to work through the issues for compliance to customer. Work with all terminals and operational departments to resolve matters and continue to keep sales updated on critical issues. Shift: Monday - Friday (9:00am - 5:00pm) Required skills and qualifications Communication: Excellent communication, presentation, and interpersonal skills, with the ability to work effectively with diverse teams both in-office and via teams. Problem-solving: Strong ability to investigate issues with continued follow-up involving different areas of the company until issue resolved Technical proficiency: Proficiency in CX software and technologies, including CRM systems (e.g., Salesforce), and Microsoft Office Adaptability: Ability to manage multiple priorities and adapt to changing needs. Experience: Previous experience in customer service or key account support required. Transportation knowledge is an asset but not necessarily required.
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Customer Experience Specialist
2 weeks ago
Woodbridge, ON, Canada Fastfrate Group Full timeCUSTOMER EXPERIENCE SPECIALIST A Customer Experience (CX) Specialist ensures positive customer experience by interacting with customers, both internal and external, gathering feedback, and communicating with customers to ensure complete satisfaction is met based on service requirements. Responsibilities include handling inquiries, resolving issues across...
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Customer Experience Specialist
2 weeks ago
Woodbridge, Canada Fastfrate Group Full timeCUSTOMER EXPERIENCE SPECIALIST A Customer Experience (CX) Specialist ensures positive customer experience by interacting with customers, both internal and external, gathering feedback, and communicating with customers to ensure complete satisfaction is met based on service requirements. Responsibilities include handling inquiries, resolving issues across...
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Customer Experience Specialist
2 weeks ago
Woodbridge, Canada Fastfrate Group Full timeCUSTOMER EXPERIENCE SPECIALIST A Customer Experience (CX) Specialist ensures positive customer experience by interacting with customers, both internal and external, gathering feedback, and communicating with customers to ensure complete satisfaction is met based on service requirements. Responsibilities include handling inquiries, resolving issues across...
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Customer Experience Specialist
7 hours ago
Woodbridge, Ontario, Canada Challenger Motor Freight Inc. Full time $40,000 - $60,000 per yearJOB DESCRIPTION – CUSTOMER EXPERIENCE SPECIALIST A Customer Experience (CX) Specialist ensures positive customer experience by interacting with customers, both internal and external, gathering feedback, and communicating with customers to ensure complete satisfaction is met based on service requirements. Responsibilities include handling inquiries,...
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Customer Experience Specialist
2 weeks ago
Woodbridge, Canada Fastfrate Group Full timeCUSTOMER EXPERIENCE SPECIALISTA Customer Experience (CX) Specialist ensures positive customer experience by interacting with customers, both internal and external, gathering feedback, and communicating with customers to ensure complete satisfaction is met based on service requirements. Responsibilities include handling inquiries, resolving issues across...
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Customer Experience Specialist
2 weeks ago
Woodbridge, Canada Fastfrate Group Full timeCUSTOMER EXPERIENCE SPECIALISTA Customer Experience (CX) Specialist ensures positive customer experience by interacting with customers, both internal and external, gathering feedback, and communicating with customers to ensure complete satisfaction is met based on service requirements. Responsibilities include handling inquiries, resolving issues across...
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Customer Experience Specialist
9 hours ago
Woodbridge, ON LH G, Canada Challenger Motor Freight Inc. Full time $40,000 - $70,000 per yearJOB DESCRIPTION – CUSTOMER EXPERIENCE SPECIALISTA Customer Experience (CX) Specialist ensures positive customer experience by interacting with customers, both internal and external, gathering feedback, and communicating with customers to ensure complete satisfaction is met based on service requirements. Responsibilities include handling inquiries,...
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Customer Experience Specialist
2 days ago
Toronto, ON, Canada Mejuri Full timeSince 2015, Mejuri has reimagined what fine jewelry can be in a modern world—shifting it from a traditional gift to to a personal choice rooted in self-expression. Founded by third-generation jeweler Noura Sakkijha, the brand was built on a simple idea: fine jewelry shouldn't require a special occasion, and it should never come with guilt. It's about...
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Customer Experience Specialist
2 weeks ago
Innisfil, ON, Canada Tesla Full time $60,000 - $80,000 per yearWhat to ExpectAt Tesla, our Customer Experience Specialists are at the heart of everything we do. They deliver exciting, engaging, and educational experiences that leave a lasting impression on both current and future customers. As the first point of contact in our showrooms and the final touchpoint at vehicle delivery, they serve as true brand ambassadors,...
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Customer Service Specialist
6 days ago
Woodbridge, Canada NBodied Fitness Inc. Full timeAre you enthusiastic about delivering outstanding service and making a positive impact on people's lives? NBodied Fitness Inc. is seeking a dedicated **Customer Service Specialist** to join our team and enhance the experience of our valued clients! **What We Offer**: - A welcoming and supportive work environment - Opportunities for personal and...
