Online Sales and Support Agent

Trail Appliances BC16 days agoCalgaryMid Levelfull_timeTop BenefitsHealth & dental benefitsPersonal care daysStatutory holidays offAbout the roleWho we are:At Trail Appliances, we are committed to providing our customers with unparalleled customer service, competitive pricing, and expert advice. We pride ourselves on our strong family values and collaborative work culture that values respect, integrity, diversity, passion, and laughter. These values have helped us build a reputation as an industry leader.The position:As a key part of our customer experience team, this role supports Trail Appliances' commitment to delivering top-notch service by assisting customers through live chat and other channels, handling inquiries, and processing online orders with care and efficiency. Reporting to the Sales Manager, you'll help ensure every interaction reflects our dedication to expert guidance and customer satisfaction.What we offer:We offer excellent training, competitive benefits, and the support you need to succeed, including mentorship and ongoing growth opportunities. If you're passionate about customer service and looking for more than just a job, apply today to become part of our talented and high-performing team We provide:Health & dental benefitsPersonal care daysStatutory holidays offEmployee & family assistance programStaff incentives and rewardsEmployee discountsWhat you'll be doing:Engage and assist customers through online chat to identify and recommend appliances that meet their needsProcess and manage online orders, ensuring a smooth and high-quality customer experienceSupport various departments to enhance customer satisfaction, drive sales, and reduce costsBuild rapport with online customers to complement and support in-store sales effortsMaintain strong product knowledge to provide accurate and helpful information to customersWhat you need to be successful:Experience with Zendesk or similar cloud-based customer service platformsExcellent verbal and written communication skillsStrong customer focus with a passion for problem-solvingProficient computer skills with typing speed of 60 wpmWell-organized with solid administrative abilitiesPrevious sales, customer service, or online chat experience is an assetAvailability:This is a full-time position and will require you to be available:Monday to Friday from 9:00am to 6:00pmSaturday from 10:00am to 5:00pmSunday from 11:00am to 5:00pmWe value diverse perspectives and are committed to creating an inclusive workplace. If your skills and experiences align with this role, we encourage you to apply and join us in delivering exceptional service.About Trail Appliances BCRetailAt Trail Appliances, we make everyday life better.Whether that's finding the perfect washer-dryer combo to meet the needs (and laundry piles) of your growing family or collaborating with interior designers and developers to design dream kitchens, we help inspire possibilities to create special moments at home. With 50+ years in the home appliance industry, our family have handpicked over 55 of the best brands from around the world to satisfy your inner technie, your inner designer, and your not-so-inner accountant. Think of your favorite appliance brand. We've got it and over 50 others to compare it to. As a family business, we can do things big chains can't. Like having showrooms full of thousands of appliances. Or training a team of experts so buying appliances is as easy as using them.In fact, we have three divisions of appliance experts who are eagerly supported by in-house delivery teams, customer support specialists, and appliance technicians.Our three divisions:Retail SalesBuilder Division (Single Family, Multi-Family, and Apartment Replacement)Designer SalesJoin our team of Trailblazers ->