Seasonal Field Support Agent

January 15, 2026

For over 60 years, H&R Block has prepared taxes for millions of Canadians annually. Headquartered in Calgary, Alberta, we serve taxpayers in more than 1,000+ offices, through our upload from home service, and online with our DIY tax software. Our dedicated team of Tax Experts use the latest in electronic processing and filing technology to prepare all types of returns, including personal, small business, corporate, farm, trucker, fishing, U.S., rental and estate.

Becoming an H&R Block Associate is an opportunity to grow with the strongest brand in the tax preparation industry. We are looking for people who want to provide help and inspire confidence in our clients and communities. We know that the ability to deliver outstanding client service starts with having the best talent on our team, and if you want to be part of our success story then we want to hear from you

This is a 2.5 month contract from Feb 15-April 30, 2026.

The Opportunity:

Reporting to a Field Support Lead within the Support Centre, the Field Support Agent will be responsible for supporting our retail offices and field associates regarding H&R Block's business practices, products and services and internal processes. The following responsibilities outline your position in more detail but are not limited to:

Key Areas of Responsibility:

• Respond to level 1 incoming incidents within our ticketing system with a focus on the following:
• Technical support issues (software/hardware/system and software access)
• Tax questions
• Products & services questions
• When required, update and escalate incidents with all relevant information to one of our level 2 support groups.
• Support end-user effectiveness on company-based software.
• Assists the Tax Pros with CRA problems / efile errors.
• Coordinate and collaborate with other support members to provide or obtain assistance to resolve support issues.
• Communicate with Team Leads (report common trends, training opportunities etc.).
• Assist with continual service improvement initiatives tied to level 1 support.
• Remain current on all H&R Block products & services the Level 1 team is accountable for.
• Other responsibilities as assigned.

Key Qualifications:

• H&R Block Tax Training Course graduate with a grade of 80% or better a definite asset.
• Understanding and previous use of H&R Block tax preparation and other applicable software (CIS, TPS etc.) a definite asset.
• Strong preference for fluency in French and English (verbal and written).
• Intermediate knowledge of MS Excel and MS Word a must.
• Effective organizational skills to prioritize and handle multiple initiatives simultaneously.
• Must be detail-oriented, organized, and analytical.
• Demonstrated problem solving and/or conflict resolution skills.
• Effective verbal, written, and interpersonal communications skills.
• Ability to work independently and within a support team environment.
• Ability to work flexible hours.

Do you have a passion for technical support, along with the skills and qualifications required for this GREAT opportunity?

If so, we invite you to send your resume to , including the position title in the subject line.

We encourage all interested individuals to apply. Successful candidates must have legal authorization to work in Canada on a full-time basis for any employer. Proof of legal authorization to work in Canada will be required as part of the recruitment process. Only those candidates selected for interview will be contacted. H&R Block fosters a workplace in which individual differences are recognized, appreciated, and respected. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.