Principal Technical Program Manager

Life at Plume

At Plume, we believe that technology isn't about moving faster, it's about making life's moments better. Which is why we've built the world's first, and only, open and hardware-independent service delivery platform for smart homes, small businesses, enterprises, and beyond. Our SaaS platform uses WiFi, advanced AI, and machine learning to create the future of connected spaces—and human experiences—at massive scale.

We now deliver services to over 60 million locations globally and have managed over 3 billion devices on our platform. We're expanding rapidly, pioneering a new category, and we achieved our Series F funding in just four years. Our customers include many of the world's largest Internet Service Providers (ISPs) who look to Plume to help them evolve their smart home offerings while gleaning insights from their own data.

With a bias for action and a love for being trailblazers, the team at Plume embodies a combination of relentless curiosity and imaginative innovation. We challenge ourselves to think in ways that other companies don't, work to do what should be done (rather than what can), and if we can't do it exceptionally well, we don't do it. It's how we've assembled a team of world-class builders, thinkers, and doers. And it's how we're reinventing what's possible every day.

Job Summary

Seeking an experienced, energetic, and collaborative Staff Technical Program Manager to define and drive product success for our cloud-based service platform.

They will be able to lead multiple simultaneous projects or programs that are complex and are able to develop recovery strategies for those that stray from their plan while being part of the collaborative, and fun loving team at a rapidly growing organization.

Plume develops and deploys cloud based control planes with scale to manage 10's of millions of customer homes through some of the world's largest ISPs. Plume cloud applications include WiFi network management and optimization, device access control, network provisioning and end customer user interaction through mobile apps. Our focus is on the home market and we support B2B and product offerings.

Responsibilities

• Design, build and maintain the project plan including scope, schedule and risk management
• Establish and build trust with ODM Partners and their engineering team.
• Good communication skills, delivering clear and crisp messaging across external and internal teams.
• Drive execution and demonstrate end to end ownership of complex, technical programs to successful completion
• Drive deep collaboration across a network of critical dependencies, ODM Partners, Firmware, QA, Certification, Cloud and Customer-facing teams.
• Identify and resolve conflicts, manage correct priorities, inter-dependencies and program issues quickly and efficiently
• Lead cross-functional project meetings and ensure milestone status and expectations are well aligned.
• Deliver executive communication and drive the decision-making process
• Possess a quality that strives for process improvement.

Minimum Qualifications

• BS degree (or relevant/industry standard experience to match) with 10+ years of experience
• Excellent leadership and communication skills
• Must have strong technical background and Hands on experience in software development. Strong preference for candidate transitioned from lead development into Program Management.
• Able to think strategically and tactically and to build consensus to make programs successful
• Demonstrable ability to think outside the box to resolve technical issues and resource conflicts
• Thorough knowledge of software engineering principles and agile methodologies
• 5+ years' experience managing fast-paced agile software projects with aggressive schedules
• Ability to quickly pick up new technologies and industry trends
• Outstanding critical thinking and problem-solving skills and passion to solve hard problems

Location Requirement: Candidates must be based in the Greater Toronto area to be considered for this role.

About Plume

As the creator of the only open, hardware-independent, cloud-controlled experience platform for ISPs and their subscribers, Plume partners with over 400 ISP customers, including some of the world's largest such as Comcast, Charter, Liberty Global, and J:COM.

Using OpenSync, the most widely supported open-source, silicon-to-cloud framework for smart spaces, Plume's software-defined network allows ISPs to decouple their service offerings from hardware and rapidly curate and deliver new services over a multi-vendor, open-platform architecture.

Plume is an equal opportunity workplace that maintains a continuing policy of nondiscrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified individuals without regard to race, color, creed, religion, sex, national origin, age, physical or mental disability, sexual orientation, gender identity, marital status, pregnancy, childbirth or related individual conditions, medical conditions (as defined by state law), military or veteran status, or any other characteristic protected by federal, state or local law.