Human Resources Generalist

At OSL Retail Services, we believe people are the heart of everything we do, and it is an exciting time to be part of something special Our momentum is growing, and is fueled by innovation, collaboration, and a shared entrepreneurial spirit that drives real results. Founded in 2012 in Mississauga, Ontario, OSL delivers customized sales solutions in retail, direct sales, and customer acquisition, all built on a foundation of integrity, respect, and passion. Our culture thrives on connection, purpose, and growth. If you're looking for a place where your talents are valued, your ideas matter, and your career can grow, we'd love to meet you.

The Opportunity:

We are seeking a Human Resources Generalist. The Human Resources Generalist provides essential operational, administrative, and coordination support to the HR Business Partner (HRBP) team. This role enables HRBP's to focus on strategic priorities by managing detailed, process-driven, and documentation-intensive tasks across the employee lifecycle. It is well-suited to an HR professional with 3+ years of progressive experience who excels in organization, follow-through, case preparation, and supporting multiple stakeholders in a fast-paced, multi-unit environment. 

What you'll do:

• Provide administrative, coordination, and operational support to the HRBP team to enable focus on strategic initiatives.
• Prepares case files, documentation, summaries, templates, and follow‑up materials for HRBP‑led employee relations, performance, and accommodation matters.
• Coordinates interviews, meetings, witness discussions, and performance conversations.
• Tracks, monitors, and updates case activity, deadlines, and next steps to ensure timely follow‑through.
• Conduct preliminary policy or legislative research and escalates moderate‑to‑complex matters to the HRBP team.
• Supports job changes, transfers, promotions, and offboarding activities with accuracy and consistency.
• Assists with annual HR programs, including performance reviews, talent discussions, compensation activities, training initiatives, and compliance reviews.
• Tracks and coordinates vacation leaves of absence, and extended absences, ensuring required documentation and follow‑up.
• Supports HR metrics, data integrity checks, reporting, and audit activities across HRIS and internal tracking systems.
• Liaises with Payroll, HRIS, Talent Acquisition, and Operations to ensure smooth execution of employee lifecycle processes.
• Participates in HR projects, department initiatives, and continuous improvement efforts.
• Leverages HR knowledge and experience to identify best practices, recommend enhancements to current programs, and seek efficiencies that add value and align with OSL strategies.
• Supports employee inquiries and concerns, resolving issues in a timely, professional, and service‑oriented manner while following established escalation pathways.
• Participates in and comply with internal and external audit processes.
• Monitors and reports on key industry trends and competitive HR offers to inform HRBP and departmental planning.
• Contributes to departmental goals, objectives, systems, and ongoing process improvements.
• Performs other duties that support the HRBP team and the broader HR function.

What you've done:

• Three+ years' experience in a Human Resources role preferably including employee relations, coaching and investigations exposure
• College or university degree, preferably in Human Resources
• Excellent communications skills, verbal and written
• Effective time management skills and highly organized
• Strong computer skills including proficiency in Microsoft Office Suite
• Conviction to improve personally and support continuous improvement
• High level of personal integrity
• Positive and supportive tone, attitude, and work ethic
• Ability to work in a fast-paced environment and be a self-starter
• Previous multi-unit national retail experience preferred

What's in it for you:

• Competitive base salary $65K-$72K +bonus
• RRSP matching program
• Vacation plus additional flex days
• Comprehensive health, dental and life benefits
• Training and development opportunities to grow your career
• Named one of Canada's Best Managed Companies
• A supportive workplace culture and work environment 
• Employee development programs

Interview Steps:

• Step 1: If your profile is a match, we will invite you for a first conversation with the recruiter.
• Step 2: The next step is an in-person interview with the hiring manager.
• Step 3: The final step is an in-person interview with the Manager and HR Director.

If this sounds like you and you're excited to be a member of our team, please apply now. 

We thank all interested applicants; however, only qualified candidates will be contacted.  This position requires successful completion of a criminal background check.

Disclaimer: As part of our recruitment process, we utilize artificial intelligence (AI)-based tools to assist with certain stages, including initial resume screening and skills-matching assessments. These tools are designed to help our hiring team identify candidates whose experience and qualifications align closely with the requirements of the role. Please note that all final hiring decisions are made by our recruitment team.  The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.  In compliance with Ontario's Bill 190, we confirm that this posting represents a current existing vacancy within our organization.

OSL is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply.