Field Service Manager

2 days ago

Surrey, British Columbia, Canada Williams Machinery Full time $60,000 - $120,000 per year

Join a team recognized as a Platinum Certified Canada's Best Managed Company and one of BC's Top Employers. Part of Wesgroup Equipment, Williams Machinery has proudly supported BC industries for over 100 years through reliable equipment, exceptional service, and trusted safety training.

We're looking for a People-Focused Problem Solver to lead our Service Department and help deliver outstanding customer experiences, strong team engagement, and profitable growth.


What You'll Do

  • Lead and mentor a team of service technicians, driving productivity, safety, and teamwork.

  • Manage scheduling, billing, warranty processes, and service operations to hit monthly targets.

  • Communicate directly with customers on repairs, timelines, and accurate costing.

  • Support technicians with OEM technical guidance and ensure training requirements are met.

  • Maintain budgets, tools, software, and a safe, clean work environment.

  • Seek opportunities to improve service operations and grow our business.

  • Partner with HR on staffing, performance reviews, coaching, and succession planning.
     

What You Bring

  • 3 - 5 years in a supervisory or service management role.

  • Journeyman/Red Seal in Heavy Duty, Commercial Transport, Automotive, or related.

  • Strong diagnostic skills: LPG, diesel, hydraulics, electrics, and industrial trucks.

  • A passion for customer service, team development, communication, and problem-solving.

  • A proactive, organized leader who takes ownership and delivers results.

  • Valid driver's license and clean driving record.


Our Values

Build trust. Be a team player. Be customer focused. Support community. Deliver results.

Schedule: Monday–Friday, 40 hours/week based out of Surrey, with occasional travel.

Privacy Notice for Job Applicants: By applying, you consent to share your name and email with our third-party assessment provider solely for assessment purposes, if required. We will manage your data confidentially and will not use it for any other purpose. If you have any concerns, please contact our HR department at

Selection Process Notification: Due to the volume of applications, we will contact only the shortlisted candidates. Thank you for considering career opportunities with Williams Machinery.

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