Senior Manager, IT Field Services

We're searching for a Senior Manager, IT Field Services & Operations. Are you searching for new possibilities?

Westland Insurance Group Ltd. is growing, and we're looking for an innovative technology leader to strengthen our IT operations as Senior Manager, IT Field Services & Operations. This is a hybrid position, based out of our Head Office in Surrey, BC.

Expected Compensation: The expected hiring range for this role is $120,000 to $147,000 based on a 35-hour work week. Actual offered salary will depend on the successful candidate's qualifications and experience, as well as market conditions for the role, and internal equity.

Westland also offers a competitive annual short-term incentive program that enables employees to share in the rewards of the business and emphasizes the measures that are key to our success.

Westland is committed to continuous learning where employees can grow their potential and write the stories of their careers. Financial assistance is available for approved work-related training and development programs, including courses, seminars, and conferences that support your professional growth.

Discover what's possible, with Westland.

The Westland story is all about growth, and that means plenty of possibility for everyone on our team. Every day, Westland proves that building a great business means taking care of communities, clients, and each other with equal commitment. As we continue to open new doors, we're inviting amazing people like you to join us.

As a Senior Manager, IT Field Services & Operations, you're a strategic technology leader passionate about operational excellence and delivering seamless technology experiences across our retail network. You'll oversee the end-to-end lifecycle of branch hardware technology - from desktops and laptops to endpoints and printers - ensuring consistent standards, reliability, and performance across all Westland Insurance locations nationwide.

Interested in learning more?

Why you'll love Westland:

• An open, flexible and welcoming workplace
• Plenty of opportunities to grow and learn
• Autonomy to drive your own success
• Be part of our inclusive culture, alongside an extraordinarily talented community of people with a wide variety of backgrounds
• A total rewards program that takes care of your financial, physical, and mental health
• Flexible paid Values Days to celebrate days important to you
• Paid Volunteer Days for employees as part of Amplifying Communities, a program to support causes that matter most to our employees and clients

Why we'll love You:

• You're a strategic and innovative technology leader who thrives on operational excellence and continuous improvement.
• You have 10+ years of experience in IT operations, with at least X years in a senior leadership role managing geographically distributed teams.
• You have proven success managing multi-site technical operations and hardware lifecycle management in complex, distributed environments.
• You're skilled in endpoint strategy, IT integration for acquisitions, and vendor management.
• You bring a strong understanding of ITIL frameworks, service management principles, and IT infrastructure operations.
• You have a knack for automation, analytics, and process optimization, always finding smarter ways to deliver results.
• You hold a Bachelor's degree in Computer Science, Information Technology, or a related field (Master's degree or certifications like ITIL, PMP, Azure, CISSP, or CISM are a strong asset).
• You're an inspiring people leader, experienced in building, developing, and mentoring high-performing teams.
• You're an excellent communicator who can translate complex technical strategies into clear business outcomes.

Once here, you'll:

• Lead the planning, deployment, and lifecycle management of all branch hardware technology, including desktops, laptops, endpoints, and printers.
• Develop and execute an evergreen endpoint management strategy that ensures consistency, scalability, and top-tier performance across all locations.
• Oversee IT integration for newly acquired companies - migrating systems, deploying standardized hardware, and ensuring seamless onboarding to the Westland network.
• Optimize hardware delivery processes using automation, analytics, and continuous improvement practices.
• Collaborate with acquisition teams, branch leadership, and vendors to deliver best-in-class technology solutions.
• Manage IT Field Services & Operations budgets, contracts, and service level agreements, ensuring cost-effective, high-quality delivery.
• Define, measure, and report on KPIs and SLAs related to deployment, integration, and end-user satisfaction.
• Foster a culture of collaboration, innovation, and accountability within the IT Field Services & Operations team.
• Partner with senior leadership to align IT operations with Westland's strategic business goals.

Want to get to know each other better? Send your resume our way.

You belong here

We strive to be much more than a great place to work. Here, you join a collective of incredibly vibrant, purpose driven, and open-minded people. Every day, Westland proves that building a great business means taking care of communities, clients, and each other with equal commitment. You will be supported and respected for who you are and for the voice you add to the conversation.

At Westland, you will feel the power of community. Westland Insurance Ltd. is an inclusive organization that values diversity in its workforce. We listen, champion equity and diversity, and create safe welcoming spaces where everyone has a voice and is free to be themselves. Westland Insurance Ltd. encourages applications from all qualified individuals and will accommodate applicants' disability-related needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process.

If you require a disability-related accommodation in order to participate in the recruitment process, please contact the recruitment team by email