Creative Services Manager

JOB SUMMARY:

Are you ready to roll up your sleeves, fire up your imagination, and Activate Awesome from the ground up? We're looking for a Creative Services Lead to help us reshape the 7-Eleven brand in ways that are bold, consistent, fun, and uniquely Canadian. This is your chance to lead the charge on developing our brand's in-house creative muscle—from the very first brainstorm to the final pixel-perfect file.

Reporting into the Senior Marketing Manager, Brand & Communications, you'll be the creative engine powering our marketing machine. You'll set the standard for how we show up across every channel—whether it's on shelf, on screen, or in store. You'll lead a small but mighty creative production team, while building smart workflows that keep everything (and everyone) running smoothly. Briefs in = Magic out.

This is a hands-on foundational leadership role where you'll shape the creative flow—from intake and prioritization to approvals and execution—ensuring every campaign is on-brand, on-message, and on time. You'll collaborate with just about everyone: Brand, Digital, Integrated Marketing, Loyalty, Category teams, our vendor partners, and more. Together, we'll turn big ideas into irresistible campaigns that customers will act on.

The ideal candidate is both a strong creative leader and an operational problem-solver who thrives in a fast-paced, high-volume environment. You'll bring a passion for storytelling, an eye for detail, and a drive to build systems that unlock efficiency and creativity at scale.

KEY DUTIES AND RESPONSIBILITES:

• Lead and mentor a growing in-house creative team (graphic design, writers, video/production)—setting the bar high for craft, clarity, and collaboration.

• Sets the overarching creative direction and vision for all content. Owns the creative process from end to end: intake, brief development, creative and content strategy, concepts, approvals, and asset delivery.

• Oversee the production of high-quality creative across digital, print, in-store, social, video, OOH, packaging and more.

• Responsible for all sub-branding and brand guidelines and oversee integration of the brand strategy, standards and tone of voice, across owned, paid and earned media.

• Implement scalable systems, tools, and templates that make creative work flow faster and smarter.

• Ensure brand consistency by championing design, tone, and storytelling standards across every channel and campaign.

• Responsible for stewarding creative testing and collaborating with research & insights team to ensure data-driven creative is aligned to achieving strategic goals.

• Collaborate cross-functionally with integrated marketing, communications, loyalty, digital, social, Category Management and external vendor partner teams to bring campaigns to life.

• Manage timelines, resources, and priorities in a high-volume environment without compromising quality.

• Present creative work and rationale to stakeholders with confidence, clarity, and strategy in mind.

• Stay on top of creative trends, technologies, and emerging formats that help keep the brand fresh and forward-thinking.

• Bring a sharp eye for detail, a collaborative and strategic mindset, and a roll-up-your-sleeves attitude to everything you do.

EDUCATION AND EXPERIENCE:

EDUCATION: Bachelors/4 Yr Degree

YEARS OF RELEVANT WORK EXPERIENCE: 5+ years

YEARS OF MANAGEMENT EXPERIENCE: 2+ years

CERTIFICATIONS / LICENSES: NA

SPECIFIC KNOWLEDGE AND SKILLS:

• A diploma or degree in Graphic Design, Visual Communication, Marketing, Advertising, or a related creative field is preferred.

• 5+ years of creative experience, with 2+ years leading or managing teams—preferably in retail, QSR, CPG, or an in-house agency environment.

• A strategic thinker, strong collaborator and team player and self-motivated with ability to take initiative and pursue opportunities - from scoping to execution.

• A brand lover at heart with proven experience in managing brand guidelines and sub-brands.

• Proven experience in developing creative and content strategies and designs that are bold and fun, differentiate from the pack, and exceed business goals.

• A strong portfolio that shows range, versatility, and results across multiple channels.

• Advanced to Expert level knowledge of Adobe Creative Suite and familiarity with video production tools/workflows

• Experience building or scaling a creative services function, including team structure and process design.

• A passion for creative that drives real business results—along with the organization skills to make it happen.

• Leadership capabilities to lead cross-functional teams and teams working in hybrid work environments.

• Excellent organization and prioritization skills; ability to handle multiple projects simultaneously ranging from strategy to execution.

This job description is intended to describe the general nature and level of the work being performed by the individuals assigned to this job. This is not an exhaustive list of all duties and responsibilities.  Management reserves the right to amend and change the duties and responsibilities of this job to meet business and organizational needs, as necessary. 

If an hourly or salary range is included in this ad it represents the range 7-Eleven in good faith believes is the range of compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range is only applicable for jobs to be performed in this state. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, long-term incentive compensation, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Change Initiative For Hiring.

For a general description of all benefits 7-Eleven is offering in the US for the position, please visit this link.