Housekeeping Room Attendant

Join Our Team at Bayview Wildwood Resort

Welcome to Bayview Wildwood Resort, where breathtaking views meet exceptional hospitality. We are currently seeking passionate and dedicated individuals to join our team and contribute to creating unforgettable experiences for our guests.

Experience:

• Lakefront Living: Enjoy the opportunity of working steps away from the beautiful waters of Sparrow Lake, where you can unwind during breaks with a stroll along the shoreline or take advantage of complimentary four-season activities.
• Adventure Awaits: Embrace the thrill of outdoor adventure with complimentary access to hiking trails, kayaking, paddleboarding, and more. Discover the natural wonders of the area during your time off.
• Culinary Delights: Indulge your palate with access to our dining options, featuring locally sourced ingredients and creative culinary offerings. As part of our team, you'll have the opportunity to taste our menus.
• Perks: Enjoy our Sunray Group Hotels discounts on Resorts of Ontario affiliated properties.

Training in all vocational aspects of the role is provided.

Depending on the length of service or whether the position is regular or temporary, Bayview Wildwood Resort provides additional benefits to team members:

• Vacation and Bereavement leave
• Health insurance – life, disability, dental, employee assistance, vision care
• Retirement savings plan – with matching employer contribution
• Discounts on International Choice Hotels including Ascend Hotel Collection, Comfort Inn, Quality Inn and Clarion.

We provide uniforms and name tags, and outerwear, depending on the needs of the position.

Refreshments are available to staff members throughout the day

About Us:

Bayview Wildwood Resort, a historical lakeside resort on Sparrow Lake, traces its roots to 1898 when the Stanton family hosted visitors arriving by steam locomotive train, for fishing and summer recreation.

Today, we are owned by the Sunray Group, one of Canada's fastest growing hospitality and development companies and part of the Ascend Collection of Choice Hotels world-wide.

Our mission is to give our guests and employees a resort experience that will leave great memories for years to come. This will be accomplished with the combined efforts and focus of team members in providing courteous and attentive service. We strive to provide a guest experience that will exceed expectations.

Summary of Position

Responsible to perform the duties and responsibilities of the rooms, laundry and public area attendant. Responsible for maintaining optimum customer service and the housekeeping department standards. Will involve evening and weekend work. Seasonal summer and year round positions available.

Key Relationships

Internally: Provide all essential information to department heads and employees.

Externally: Occasional contact with all guests requiring exceptional customer service.

Qualifications

Note: The following qualification requirements are only representative of minimum levels of education, knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.

Education

Essential: 1.

Ability to communicate and comprehend both orally and written in English with employees and customers.

Desirable: 1. WHMIS certificate.

1. Pursuing or completed High School Diploma or Vocational equivalent

Knowledge

Desirable: 1. Previous experience in a cleaning position

1. Previous hotel and resort experience

Skills & Abilities

Essential:

1. Ability to operate cleaning equipment i.e. vacuum.

2. Excellent customer service skills in order to maintain an exceptional rapport with customers and employees.

3. Ability to follow directions in a timely manner.

4. Self-starter and ability to work independently.

5. Ability to work cooperatively with employees and managers as part of a team.

6. Ability to focus attention on details, prioritize, organize and follow up. 7. Ability to work in a time efficient manner.

Special Requirements: Ability to operate a motorized vehicle i.e. Golf Cart, Van or Truck as

per company policy & procedure.

Note: Not "all" employees are required to operate company vehicles.

Mental Effort required to perform the job:

• Extensive mental attentiveness and listening is required when handling guests.
• Frequently listening to directions from supervisors and managers.

Physical Effort required to perform the job:

• Long periods of standing and walking.
• Repetitive arm and shoulder movements are required for cleaning.
• Frequent lifting of laundry bags, linens, towels, and sheets. Up to a maximum of 25lbs
• Repetitive pulling, lifting, reaching, bending and movement are required.

Duties and Responsibilities

1. Maintain complete knowledge of and comply with company and departmental policies and procedures.

2. Maintain related knowledge of fire and health & safety policies & procedures.

3. Maintain company knowledge by attending training workshops and meetings.

4. Maintain client and company confidence by keeping information confidential.

5. Maintain a positive working relationship with team members and management as part of a team.

6. Set up and organize housekeeping cart and work area with designated supplies, forms and brochures and maintain cleanliness at all times.

7. Responsible for providing excellent customer service and professional communication at all times with guests, visitors and employees at all times.

8. Ensure that all guests and visitors are greeted with the company standard greetings at all times.

Rooms Attendant responsibilities:

1. Read and interpret notes to determine room assignments.

2. Clean and make up rooms (interior and exterior areas) as per company standards and room assignments.

3. Vacuuming, dust, and mop as required.

4. Stock guest coffee area and ensure adequate supply is available ( in some designated rooms as well as public areas.)

5. Responsible for maintaining and stocking all guest rooms reporting any malfunctioning equipment to the maintenance department.

Laundry Attendant responsibilities

1. Launder, fold and put away all clean linens, towels, etc. on a daily basis in to laundry storage areas.

2. Maintain cleanliness in laundry area as per company standards.

3. Monitor washers and report any malfunctions to Supervisor.

4. Clean storage cabinets and restock as directed by supervisor

5. Assist guests in the guest Laundromat area – showing how to use machines, giving change and selling supplies.

Public Area Attendant responsibilities:

1. Assist with the set up for special events.

2. Assist with the set up and tear down of conference rooms when requested.

3. Set up the coffee, tea, and snacks for the conference rooms when requested.

4. Clean, sanitize and maintain all public areas including smoking areas, dance floors, washrooms, recreation area, change rooms, exercise rooms, squash courts, hallways, main reception area etc. as per company standards.

5. Clean and sanitize all areas of the public washrooms including toilets, urinals, walls, sinks, taps, dispensers and floors as per company standards.

6. Responsible for refilling the paper towel dispensers in the public washrooms.

7. Clean and empty garbage's and sanitary boxes in the public washrooms.

8. Ensure that all supplies are stocked and available in the public washrooms.

9. Check toilet paper rolls and refill when required.

10. Sweep and mop the washroom floors including cleaning of the baseboards.

11. Check air freshener dispensers in the washrooms and refill when required.

12. Clean seasonal areas as required i.e. patio tables and chairs.

13. Polish brass and chrome features throughout the public areas of the hotel.

14. Vacuum main reception area and coat check area.

35.Dust all furniture in the public areas of the hotel.

1. Sanitize and clean all glass fixtures in the public areas of the hotel.

2. Restock all supplies in the main reception area including creamers, teas, cups, lids, napkins etc.

3. Maintain and clean the fireplace when required.

4. Responsible for cleaning all glass doors and structures in the public areas of the hotel

5. Wipe and sanitize pop and ice machines reporting any malfunctions.

6. Wash and fold dinning room linens and pool towels.

7. Suggests new and less expensive ways of performing tasks.

8. Responsible for reporting any malfunctioning equipment in the guest rooms, laundry rooms or washrooms to the maintenance department.
9. Responsible for ensuring all room assignments are completed on time as per the productivity and quality standards.

WORKING CONDITIONS while performing the job:

• Required to work out doors and indoors therefore climate will vary.
• Frequently required to work with a large variety of cleaning products.
• Required on a daily basis to operate a motorized vehicle to transport supplies (when driving privileges have been extended).

Bayview Wildwood is an organized workplace where team members are represented by Benefits Unifor Local 1411, and wage rates and conditions of employment are contained in a three- year collective agreement.

We are committed to an inclusive, barrier-free selection process and work environment, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Alternatively, you can submit your application to

If contacted for an employment opportunity, please advise if you require accommodation at any stage of the recruitment process.

Job Types: Fixed term contract, Seasonal, Internship / Co-op

Pay: From $18.65 per hour

Benefits:

• Casual dress
• Company events
• Discounted or free food
• Flexible schedule
• On-site gym
• On-site parking

Ability to commute/relocate:

• Severn Bridge, ON: reliably commute or plan to relocate before starting work (required)

Work Location: In person