Rooms Division Supervisor

Join Our Team at Bayview Wildwood Resort:
**About Us**:
Bayview Wildwood Resort, a historical lakeside resort on Sparrow Lake, traces its roots to 1898 when the Stanton family hosted visitors arriving by steam locomotive train, for fishing and summer recreation.

Today, we are owned by the Sunray Group, one of Canada’s fastest growing hospitality and development companies and part of the Ascend Collection of Choice Hotels world-wide.

Our mission is to give our guests and employees a resort experience that will leave great memories for years to come. This will be accomplished with the combined efforts and focus of team members in providing courteous and attentive service. We strive to provide a guest experience that will exceed expectations.

**Summary of Position**

**Location: Cottages of Port Stanton (Fractional Cottage Ownership)**

**Hours: Two days (2) a week - Thursday and Friday.**

Responsible for supervising the day to day operations at the Cottages of Port Stanton. This role requires exceptional customer service and employee relations.

**Key Relationships**
- Internally: _Provide all essential information to department heads and employees.
- Externally: _Continuous contact with employees, guests and suppliers requiring exceptional guest relations.

**Education**

Essential:
1. High School Diploma or Vocational equivalent.

2. Ability to communicate and comprehend both orally and written in English with employees and customers.

3. Ability to compute basic mathematical calculations.

Desirable:
1. Hospitality & Tourism related diploma and/or certificate.

2. WHMIS certificate

**Knowledge**

Essential:
1. A minimum 2-3 years experience in the Rooms Department.

2. Working knowledge of Excel, Access, Word, Outlook.

Desirable:
1. Previous supervisory experience.

**Skills & Abilities**

Essential:
1. Excellent customer service skills in order to maintain an exceptional rapport with customers and employees.

2. Ability to work independently.

3. Excellent supervisory skills in order to maintain positive employee relations.

4. Ability to work cooperatively with managers and employees as part of a team.

5. Ability to focus attention on details, prioritize, organize and follow up.

6. Excellent problem solving and multi-tasking abilities.

7. Ability to operate cleaning equipment and small machinery i.e. vacuums, laundry machines.

8. Ability to maintain confidentiality of pertinent data.

**Special Requirements**: Ability to operate a motorized vehicle i.e. Golf Cart, Van or Truck as

per company policy & procedure.

**Mental Effort required to perform the job**:

- Extensive mental attentiveness and listening is required when handling employee and guest concerns.

**Physical Effort required to perform the job**:

- Long periods of standing and walking.
- Frequent bending, stretching kneeling and lifting.
- Repetitive arm and shoulder movements are required for cleaning.
- Frequent lifting of laundry bags, linens, towels, tables, flip charts, TV’s, and chairs..
- Repetitive pulling, lifting, reaching, bending and movement are required up to a maximum of 25lbs. - approx.

**Duties and Responsibilities**

1. Maintain complete knowledge of and comply with company and departmental policies and procedures.

2. Maintain related knowledge of fire and health & safety policies & procedures.

3. Maintain company and professional knowledge within the housekeeping function by attending training workshops and meetings as needed.

4. Maintain client and company confidence by keeping information confidential.

5. Maintain a positive working relationship with team members and management as part of a team.

6. Set up and organize department work area with designated supplies and maintain cleanliness at all times.

**Supervisory Responsibilities**

7. Responsible for providing excellent customer service and professional communication at all times with guests, visitors and employees at all times.

8. Ensure that all guests and visitors are greeted as per the company standard greeting

at all times.

9. Supervise, train and inspect the performance of the room/laundry attendants ensuring that procedures are completed as per company standards.

10. Train all employees on proper procedures & standards and duties & responsibilities.

11. Monitor performance and coach all employees on performance discrepancies in collaboration with the Rooms Division Manager.

12. Assign all designated cottages on a daily basis as per the Room Attendants Reports and the productivity standards. Distribute day sheets to each room attendant.

13. Ensure that all room/laundry attendants’ carts have the proper supplies and are neat, clean and are in proper working condition.

14. Verify cottage status on Rooms Attendant Report, report discrepant cottages; prioritize and update status of check out cottages.

15. Communicate additions or changes to the day sheets as they arise through the

shift.

16. Inspect cottages cleaned by assigned room att