Dispatch Specialist

Primary Job Posting Location:

Truro, Nova Scotia Canada

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

This position anticipates and responds to customers' needs, requests, and issues and interfaces with other departments. They assist in evaluating the selection of carriers and planning the handling of exceptions and service recovery (e.g., in the event of late loads, etc.) to ensure effectiveness, to maintain customer satisfaction, and to manage costs. This position performs other tasks as requested.

Responsibilities:

Delivers outstanding customer service to walk-in customers and telephone inquiries.

Takes ownership of customer's shipping needs and offers viable solutions.

Takes action to learn all product and service offerings, alternative solutions, and industry trends.

Operates all equipment, software, and devices and trains others.

Maintains a clean, organized, and safe working environment.

Qualifications:

High school diploma , GED, or International equivalent

Strong computer skills, including Microsoft Office and Adobe Suites

Strong verbal and written communication skills

Ability to lift 40+ lbs./18+ kgs.

Availability to work flexible shift hours, up to 5 days per week

Additional Criteria:

• Job Type: PT Permanent/Hourly - Must be able to work a minimum of 25 hours per week
• Hourly Wage: $17.58
• Job Location: 99 Hub Centre dr Upper Onslow, B6L0C8
• Workdays: Monday to Friday (12 pm to 5 pm) - Must be available to work flexible hours, as scheduling may vary based on operational needs - Required.

UPS is a diverse and equal opportunity employer. Accommodations are available, on request, for candidates with disabilities taking part in the recruitment process. If you are selected to participate in the recruitment process, please advise if you require accommodation for a disability.