Bilingual Customer Service Representative

6 days ago


Dieppe, New Brunswick, Canada Midland Transport Full time

Job DescriptionWith over 50 years in the Transportation industry, Midland Transport has grown into a dynamic company throughout Atlantic Canada, Quebec, Ontario and the northeastern United States. This continued growth and success has been driven by our professional and dedicated team of 1900 employees, drivers and owner operators as well as our Company Values that drives our Superior Quality Service.Midland Transport is looking for a motivated individual to work as aBilingual Customer Service Representativebased in Head Office Location, Dieppe, NB.We are looking for someone who has the drive to go above and beyond the call of duty in providing Superior Quality Service for our customers. The new addition to our team will be responsible for providing one call resolution in responding to inquiries from our toll-free customer service line as well as our website.The position isMonday to Friday day shift.Benefits To Joining Midland:A dynamic, safe, and rewarding work environmentA flexible health, drug, dental, and vision planRRSP matching programEmployee & Family Assistance ProgramsHealth & Wellness reimbursements, includes gym memberships, fitness classes or online workout programs3 weeks' paid vacationFree parking, an onsite fitness center open 24/7, and an onsite cafeteriaResponsibilitiesRespond to inbound call inquiries in a professional and timely manner, with a focus on customer satisfactionEnsure first call resolution through problem-solving and effective call handlingEnter pickups and deliveries on timely and precise mannerCoordinate special movement of freight, trace shipments and research adjustmentsDeliver excellent customer service in accordance with the company's values and policiesSupport other team members by contributing to the team effortQualifications- Education Required: Minimum High School diplomaYears of Experience Required:



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