Future Opportunities for Customer Account Coordinator

1 week ago

Dieppe, New Brunswick, Canada J.D. Irving Full time $45,000 - $65,000 per year
Description

What We Offer:

  • Flexible medical, dental, and vision plan
  • Employee & family assistance program
  • RRSP matching program
  • Health & Wellness reimbursements
  • Product purchase program
  • Opportunities to take part in job-related training and development
  • Relocation cost (if applicable)
  • Growth and progression opportunities within Irving Consumer Products and the larger network of the J.D. Irving group of companies
  • Hybrid flexible work options (if applicable)
Responsibilities
  • Accurately and promptly process customer orders from receipt to delivery, ensuring alignment with company standards
  • Monitor and manage the full lifecycle of customer purchase orders, from initial receipt through to final delivery and invoicing
  • Collaborate with customers to revise and confirm order details
  • Address order discrepancies and holds promptly to ensure timely and effective resolution
  • Review and complete assigned tasks in the CIA inventory tool, including allocation, unallocation, and order tracking
  • Utilize ERP, CRM, and inventory management systems to process orders, manage holds, and update customer records
  • Troubleshoot system issues and collaborate with IT or support teams to resolve technical barriers to order processing
  • Maintain clear and consistent communication with all relevant stakeholders including customers, warehouses, transportation team, and various internal departments to meet customer expectations
  • Act as the primary point of contact for assigned customer accounts, building trust through responsive and solution-oriented service
  • Clear and timely communication with relevant departments to ensure accurate and on-time order fulfillment
  • Maintain comprehensive and detailed account notes to support backup and continuity
  • Ensure all order documentation is complete, accurate, and compliant with internal policies and customer requirements
  • Analyze order fulfillment data to identify improvement opportunities and recommend process enhancements that improve accuracy, speed, and customer experience
  • Participate in ongoing training across all account types to build broad expertise
  • Support KPI tracking related to order accuracy, fill rates, and customer satisfaction


Qualifications
  • Post-secondary education or equivalent in experience
  • 3+ years of related work experience
  • Excellent communication skills in both written and verbal formats. Bilingual (English/French) is considered an asset.
  • High attention to detail and accuracy in all tasks.
  • Proficient in Microsoft Office Suite, including Excel, Word, and Outlook.
  • Exceptional time management and prioritization skills.
  • International/export order experience, including documentation and coordination with shippers and customs, is considered an asset.
  • Collaborative team player with a positive mindset.
  • Flexible and adaptable to evolving business needs and priorities.

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