QA Lead

About
This role is remote from anywhere in Canada.
NEOGOV is a fast-growing SaaS leader in the Public Sector with a mission to serve the people who serve the people . Our clients use our software to manage their employee lifecycle from hire to retire by streamlining processes in our centralized platform. We are passionate about technology, focused on customer success, and have an entrepreneurial environment where innovation is encouraged and rewarded.

NEOGOV is one of the top 50 fastest growing private software companies in the U.S. — Sound like a company you'd like to join? We are looking for top talent to make significant contributions to our products, technology, and customers.

The QA Lead will be a key member of the QA team responsible for testing our SaaS applications. This role requires a hands-on leader who combines deep technical expertise in test automation with proven experience implementing AI-driven testing solutions.

What You Will Do

• Lead a team of QA specializing in manual testing, API tests, test automation and performance tests. Leverage AI to achieve better results.
• Lead the implementation of automation test frameworks
• Follow best practices; including a variety of different testing protocols
• Promote QA productivity through automation, tools, and other best practices
• Review, evaluate, and document existing testing code, processes and contributors
• Create and oversee plans for both automated and manual regression testing
• Design, build, maintain test frameworks for performance testing
• Manage multiple priorities across many products and in time-sensitive situations
• Self-manage; Comfortable with ambiguity and able to work through it to get the right things done
• Ensure end to end QA/Staging/UAT testing initiatives
• Coordinate cross-team test execution – act as central communication point between business and technology
• Monitor execution status and escalate risk areas as needed
• Ensure fast resolution of issues and queries raised by the test team
• Monitor each team's defect status and backlog - escalate risk areas as appropriate
• Coordinate with the environment management team and the Technology Environment Support team for environment issues
• Track status and completion of test deliverables across teams for an initiative or group of initiatives
• Correlate areas of focus, and prioritize testing methodologies based on prior areas of concern, and areas of current/future development focus
• Manage individual QA team resource allocations to projects, provide leadership/guidance of project level activities; career development activities
• Provide input to the estimation process for the testing and reporting effort
• Lead the development of test strategy and test plan documents for upcoming projects
• Identify and assess testing risks using a systematic approach
• Maintain regression test suites and other test case repositories
• Advise QA Manager/Project Manager regarding overall quality of project. Raise outstanding issues through established channels
• Mentor junior software quality engineers
• Coach team members on quality assurance approaches, recommending appropriate QA practices to support product definition, design, development, and launch
• Lead the implementation and demonstration of AI-powered testing tools and methodologies within the SDLC
• Stay current with emerging AI testing technologies and drive their adoption within the organization

Who You Are

• Strong problem solver with excellent communication skills
• Empathetic and have a growth mindset with a desire to learn and embrace challenges
• Innovative and passionate about your work
• Leader and mentor with interest to help others on the team

What You Have

• Master's degree Computer Science, Engineering or a related quantitative discipline
• At least 10 years with experience testing and developing software, including installation, test automation, and test plan documentation.
• Proven experience as a Team lead
• Experience working on HCM products
• Experience with SoapUI, web services, XML, SQL
• Experience with:
• Playwright/Selenium/Cypress - automation, including developing frameworks
• Jmeter - performance/scalability testing tools
• Test Rail - test plan and test case development, management, and reporting
• Experience with developing in Java, C#, or C++
• Experience with CM, build management and continuous integration.
• Experience with the Performance testing design, implementation and reporting.
• Experience working in an Agile/Scrum environment is a plus.

What NEOGOV Offers

• Competitive Wages
• Full Benefits package (medical, dental, vision, etc.) for full-time employees
• Generous PTO to support work-life balance
• RRSP Matching
• Paid Parental Leave
• Autonomy to grow and find your career path with supportive leadership
• Remote working opportunities
• Inclusive and diverse work environment

NEOGOV does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.