Sales Support Specialist

About this role

We are seeking a Sales Operations & Deals Desk Specialist to drive the coordination and execution of complex digital services deals. This role will act as the central hub between sales, delivery, and finance, ensuring client opportunities are accurately scoped, documented, and moved efficiently through the deal cycle.

The ideal candidate is detail-oriented, process-driven, and comfortable working with technical and client-facing teams to translate meeting outcomes into actionable next steps.

What will this role do?

Deal Desk & Sales Support

• Review meeting transcripts, discovery notes, and client conversations to extract scope requirements and translate into clear action items.
• Coordinate with cross-functional teams (UX, engineering, QA, analytics, PMO) to obtain estimates, resource requirements, and delivery timelines.
• Draft, refine, and manage Statements of Work (SOWs), Change Orders, and proposals, ensuring clarity in deliverables, pricing, and contractual terms.
• Maintain version control and documentation standards for all client-facing deal materials.
• Partner with sales leads and executives to accelerate deal approvals, ensuring compliance with pricing, margin, and risk guidelines.

Sales Operations & Process

• Maintain pipeline accuracy by ensuring opportunities and deal status are updated across CRM and deal-tracking systems.
• Track approvals, sign-offs, and dependencies to ensure deals move forward without delay.
• Build repeatable processes for estimating, SOW drafting, and cross-functional coordination.
• Support reporting on pipeline health, win/loss insights, and forecast accuracy.
• Identify and recommend improvements to sales processes that improve efficiency and reduce cycle time.

What do you need for this role?

• 5-8 years in Sales Operations, Deals Desk, Project Coordination, or related roles.
• Proven experience drafting or managing SOWs, contracts, or client-facing proposals.
• Strong analytical and documentation skills with the ability to translate meeting outcomes into clear deliverables.
• Familiarity with professional services or digital agency environments is a strong asset.
• Experience working cross-functionally with technical, delivery, and client success teams.
• Proficiency in CRM systems (Salesforce, HubSpot, etc.) and productivity tools (Google Workspace, MS Office).
• Highly organized, process-minded, and able to manage multiple deals simultaneously in a fast-paced environment.

Why join?
At Thrillworks, we are partners in digital acceleration. In essence, we work together to accelerate the journey toward a competitive advantage for our clients and ourselves by solving the right problems. Regardless of the department you belong to at Thrillworks, you will have a hand in the vision and realization of innovative ideas and high-quality outputs.

Clarity and autonomy
. We want all of our employees to feel involved. That means ensuring everyone knows what we are working on and why; creating space for idea-sharing and creativity, and allowing people to make decisions without the constant need for approval. We are in hyper-growth mode and we hope you are as excited as we are about making an impact through technology with purpose.

Challenges and growth
. At Thrillworks, we know our people are our biggest asset, and we do everything we can to make them feel recognized, heard and appreciated. Under the guidance of a supportive and patient manager, you will have the chance to build out your insights, gain exposure internally and externally, and grow your expertise.

With everything we do, these are our guiding values:

Teamwork
: We are heading in the same direction, acting and working as ONE.

Curiosity:
We are open-minded and hungry to improve.

Courage:
We aren't afraid to take chances or to admit (and learn from) mistakes.

Passion:
We care about challenges, the outcomes, and our contributions to meeting them. What we do is the product of who we are and how we think. Apply now

Thrillworks is proud to be an Equal Opportunity Employer. We do not tolerate discrimination of any kind, as we believe in Diversity & Inclusion as a way to build stronger and successful teams. Accommodation is offered to all candidates upon request.

An AI tool may be used to take notes throughout this process.