Sales Support Administrator

2 weeks ago

Burlington, Ontario, Canada Sylvite Full time

Join us at Sylvite Agri-Services Our team of agriculture and sales specialists and dedicated support staff is eager to welcome you aboard. Currently, we have an opening for the role of Sales Support Administrator in our Burlington Head Office.

About Sylvite

Sylvite, as Canada's largest independently owned fertilizer supplier, delivers competitive solutions in the agriculture supply chain. Our services encompass full-service Ag retail, specialized fertilizers, industrial material sourcing and handling, as well as a robust transportation, warehousing, and logistics division. We strive to ensure a seamless product flow, effectively linking agricultural production with efficient distribution.

Key Responsibilities

Summary of Position:

  • Perform administrative and clerical tasks related to the efficient maintenance and processing of accounts payable/receivable, vendor transactions and customer service. As well as other duties to be assigned as necessary. This is a full time, in person, office role and not hybrid.

Front Line Customer Support:

  • Manage customer service inbox
  • Support liaison for inventory & warehouse movement and inquires
  • Supporting Sales team on Product availability, and order entry
  • Handling all inventory inquiries

Detailed duties:

  • Receive & complete Sales Orders, reviewing for accuracy and enter into customized inventory system.
  • Notify customers via email order confirmation and any required information, including release #'s, delivery date, etc.
  • Preparation and filing of customs documentation if required.
  • Invoice customers thru existing orders, all product, service and freight fees.
  • Notify purchasing as product is needed at re-stocking points and direct orders
  • Daily tracking of inventory levels, process orders as needed.
  • Maintain and balance accurate inventory records.
  • Work with sales team to provide accurate numbers on tonnes available for sale, consignment tonnes and re-order points.
  • Invoice all Prepaid tonnage upon arrival at Sylvite warehouses, set up release numbers for pick of tenant inventories.
  • Contact customer as to tonnage available to "take" home and update daily on balances remaining. Manage balance of tonnes within Sylvite controlled warehouses.

Additional duties:

  • On Call during busy season, spring and fall

Qualifications

  • Ideal candidate will be graduates of a community college program in Business or Administration.
  • A minimum of one-year clerical experience in a computerized environment.
  • Knowledge of the agriculture industry would be an asset

Why Join Sylvite?

  • Established, family-owned company with a strong reputation and loyal customer base
  • Stable employment with a focus on safety, well-being, and work-life balance
  • Paid time off
  • Extended health, dental, and vision care
  • RRSP match
  • Wellness program
  • Training and development opportunities
  • Casual dress code

Job Type: Full-time

Benefits:

  • Dental care
  • Extended health care
  • Paid time off
  • RRSP match
  • Vision care
  • Wellness program

Ability to commute/relocate:

  • Burlington, ON: reliably commute or plan to relocate before starting work (required)

Experience:

  • clerical or administrative: 1 year (required)

Work Location: In person

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