Customer Service Advisor
2 weeks ago
Customer Service AdvisorDiscover GatestoneSince 1926, Gatestone has been leading the way in outsourced Customer Contact Center and Business Process Outsourcing (BPO) services. We proudly support some of the world's top brands, including Fortune 500 companies.We're thrilled to share that Forbes has named Gatestone one of Canada's Top Employers for 2024 & 2025—a recognition of our commitment to excellence and our people-first culture.Why Join Us?At Gatestone, delivering great customer experiences isn't just our job—it's who we are. We're looking for Customer Service Advisors who are passionate about helping people, solving problems, and making every conversation count.What You'll Be Doing:In this role, you'll handle inbound & outbound customer calls with professionalism, empathy, and efficiency. Your key responsibilities will include:-> Answering incoming calls and make outbound calls related to customer service and billing support.-> Clearly explaining bills, resolving questions around balances, and identifying overdue accounts.-> Processing credit card payments and supporting setup or changes to pre-authorized payments.-> Communicating promotional offers and resolving disputes with confidence and care.-> Assisting with product, service, and application inquiries.-> Recommending entertainment packages and service solutions tailored to each customer's lifestyle and budget.-> Promoting all additional services introduced, as required.-> Escalating complex concerns to supervisors in line with client guidelines.-> Meeting key performance indicators (KPIs) set by management and the client.-> Performing other tasks as required.What You Bring to the Role:Core Skills & Attributes-> Strong verbal and written communication-> A passion for delivering great customer experiences-> The ability to positively receive feedback and implement changes quickly-> Performance with integrity-> Reliability—you're punctual and dependableExperience & Qualifications-> Comfortable navigating multiple computer applications-> Previous call center or customer service experience is a plus—but not requiredJob DetailsPay: $18.50/hourSchedule: Monday to Saturday, 6:00 AM – 10:00 PM (EST)Workplace: Inclusive, accessible, and supportive of individual accommodations for applicants with disabilitiesReady to Grow with Us?Be part of an award-winning team where your voice matters and your work makes a difference.Gatestone is an accessible workplace. If you require accommodation during the recruitment process, please let us know—we're here to support you.INDAJ1Job Type: Full-timePay: $18.50 per hourWork Location: Hybrid remote in Brantford, ON
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