Vice-President, Customer Service

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At BC Hydro, we're working towards creating a cleaner and more sustainable future for all British Columbians and need

people like you to help us. A career at BC Hydro is meaningful and provides you the opportunity to be part of a talented,

inclusive, and diverse team. We offer a healthy work-life balance, competitive wages, a comprehensive benefits package,

and training opportunities to support you in your career growth. We're proud to be ranked as one of B.C.'s Top Employers

and one of Canada's Best Diversity Employers.

We invite you to join us as we build an even cleaner B.C. We welcome applications from all qualified job seekers. If you're a

person with a disability, please let us know by emailing , as adjustments can be made to

help support you in your application process.

Vice-President, Customer Service

Number of positions: 1 Job Location: Dunsmuir 04

Employment type: Permanent Region: Lower Mainland

Hours of work: Full-time (37.5 hrs/wk) Flexible Work Role: Hybrid

Annual salary: $257,000 to $279,000

Position Highlights

The Customer Service business unit combines support for our largest customers at a time when many are trying to grow

their business in BC, along with our Power Smart group which leads BC Hydro's goals in energy efficiency, demand-side

management, capacity planning, while enabling customers to benefit from programs and lower their costs. Through

customer engagement, strategic partnerships, and forward-thinking programs, they integrate innovative technologies and

marketing strategies to help customers reduce energy use, lower costs, and transition to cleaner energy solutions.

As Vice President, Customer Service, you will provide executive leadership for BC Hydro's customer strategy, commercial

and industrial product development and management, and key account relationships, aligning with BC Hydro's mandate,

regulatory obligations, and long-term goals in enabling economic and community growth.

What you'll do

• Define and execute BC Hydro's vision for customer experience and engagement throughout the company.

• Champion and scale up new energy management initiatives, programs, and partnerships.

• Build and strengthen relationships externally, including with executives representing BC Hydro's commercial and industrial

key accounts, industry stakeholders, and community organizations.

• Build and maintain relationships with regulators and government agencies.

• Collaborate closely across BC Hydro teams, including Customer Operations & Analytics and Marketing &

Communications, to ensure alignment and engagement.

• Ensure programs and initiatives comply with BC Utilities Commission (BCUC) and federal regulations.

• Represent BC Hydro in regulatory hearings, industry forums, and stakeholder consultations.

• Present and facilitate discussions internally and externally, including regularly communicating with executives and other

senior leaders, and the board.

• Build and lead a high-performing team, fostering a culture of innovation and collaboration.

What you bring

• Bachelor's degree in Business Administration, Finance, Engineering, or related field; MBA preferred.
• 15+ years of progressive leadership experience, including 10+ years in senior customer service and/or customer product

development leadership roles within energy, utilities, or regulated industries.

• Exceptional leadership, communication, and relationship-building skills.
• Strong understanding and experience in developing new partnership models.
• Proven ability to build strong relationships and influence senior executives internally and externally to drive alignment,

secure buy-in, and advance strategic priorities in complex stakeholder environments.

• Skilled at presenting compelling business cases and recommendations to executive leadership teams, boards, and

regulatory bodies to support strategic decisions.

• Experience collaborating with government officials, industry leaders, and advocacy groups to shape policy and regulatory

outcomes.

• Demonstrated success in representing the organization at industry forums, conferences, and public hearings.
• Knowledge of regulatory processes and government relations in British Columbia.
• Ability to lead teams and manage multiple priorities in a dynamic environment.

Competencies:

• Executive presence and strategic thinking.
• Strong financial acumen and ability to manage large budgets.
• Exceptional communication and negotiation skills.
• Ability to foster innovation and continuous improvement.

What we offer

• A comprehensive benefits package
• A lifetime pension
• Flexible work model, depending on your role type
• Training and development courses

For more information on the benefits we offer, visit

What else you should know

• Please be aware that portfolios for this role could see some adjustments over the next 6 months aligned to organizational

strategy and needs.

• Some travel may be required.

Location: Vancouver, British Columbia, Canada, V6B 5R3

Date Posted: Closing Date:

For internal use