Vice President, Student Experience

**Employment Category**:Full-Time, Permanent

**Location**:Vancouver, BC (Hybrid)

**Reports To**:President & Vice-Chancellor

**Primary Purpose**

The Vice President, Student Experience, is to provide strategic leadership, direction, and oversight for all aspects related to student life and the overall student experience and enhancement within the University Canada West.

Reporting to the President and Vice-Chancellor and working closely with the senior leadership team, the Vice President, Student Experience will lead and direct the development and delivery of a range of services that enhance student engagement and success. The position is pivotal in creating a positive and supportive environment that fosters students' personal growth, academic progression, and overall well-being. They work collaboratively with faculty, staff, students, and external stakeholders to develop and implement policies, programs, and services that enhance the quality of student life and contribute to their holistic development. By prioritizing student needs and advocating for their interests, the Vice President, Student Experience, aims to create a vibrant and inclusive campus community where students can thrive academically, socially, and personally.

**Direct reports**:
Director, Student Affairs and Support Services

**Specific Responsibilities**

The Vice President, Student Experience will, at various times, be responsible for the following as well as other related duties as assigned to support UCW's business objectives, mission, and purpose:

- **Leadership of Student Services**:The Vice President, Student Experience, will lead and supervise student services departments, including financial aid, counseling, health services, career development, and student activities inside and outside the classroom. They provide strategic direction and ensure the effective delivery of services to support students' academic and personal success.
- **Student Development and Support**:The Vice-President will provide strategic leadership to student development and support initiatives, implementing programs and services that foster student growth, engagement, and well-being. Working collaboratively with staff and faculty, providing a supportive environment conducive to learning, personal development, and social integration.
- **Campus Diversity and Inclusion**:Promote diversity, equity, and inclusion on all campuses. The Vice President, Student Experience will provide strategic direction to creating an inclusive campus community and environment, developing policies, programs, and resources that embrace diversity, address systemic barriers, promote equality among students of diverse backgrounds, and embrace difference.
- **Student Advocacy and Grievance Resolution**:Serving as an advocate for students, the Vice President, Student Experience will ensure their concerns, needs, and rights are addressed timely and effectively, establishing policies and procedures for students to voice grievances, providing guidance and support throughout the resolution process, and working closely with other administrative offices to ensure fair treatment and due process.
- **Student Conduct and Discipline**:Upholding campus policies and standards of behaviour is a crucial responsibility. The Vice President, Student Experience will oversee the development and enforcement of the student code of conduct, manage disciplinary procedures, and collaborate with the local community to bring awareness to the students about their social responsibilities.
- **Emergency Management and Student Safety**:The Vice President, Student Experience will play a key role in emergency preparedness and response. They will collaborate with campus security, local law enforcement, and other stakeholders to develop and implement safety protocols, provide guidance during emergencies, and support students in times of distress or trauma.
- **Student Success and Retention**:Enhancing student success and retention rates. The Vice President, Student Experience, will work closely with academic departments and faculty to identify barriers to student achievement, develop support programs, and implement strategies that promote student persistence, graduation, and post-graduation success.
- **Institutional Policy and Planning**:The Vice President, Student Experience, will participate in institutional policy development and long-term strategic planning related to student experience. They will contribute to decision-making processes, assess the impact of policies on students, and provide insights and recommendations to senior leadership regarding student-related matters.
- **Student Leadership and Engagement**:The Vice President, Student Experience, will foster student leadership and engagement by providing opportunities for students to develop their leadership skills, participate in campus organizations, and engage in co-curricular activities. They will support student government and student organizations, fa